Overview
Communication Manager Jobs in Khobar, Saudi Arabia at Oriental Yields
Oversight of all daily communication operations and tracking request flows from receipt to delivery to clients.
Management and monitoring of the performance of communication applications such as جهاز، هنقرستيشن، مرسول and others.
Monitoring key performance indicators related to communication, such as request preparation and delivery speed, cancellation rates, delayed requests, and customer satisfaction.
Continuous coordination between restaurant branches, drivers, operations teams, and communication applications.
Monitoring driver availability and allocating them according to request volumes and peak times.
Analyzing reasons for delays, cancellations, complaints, and working on implementing immediate and sustainable solutions.
Monitoring marketing offers and campaigns related to communication applications and ensuring their correct implementation.
Regular review of branch performance and applications, preparing related reports on communication operations.
Monitoring technical and operational issues related to platforms and communication applications, coordinating with relevant parties to resolve them.
Ensuring compliance with customer service standards and the quality and safety of requests during communication operations.
Analyzing data from orders and requests to identify improvement opportunities and increase orders.
Managing costs associated with communication and working on improving efficiency and reducing waste.
Training and guiding the communication team to enhance performance levels and adherence to operational procedures.
Preparing regular reports for management that include performance, challenges, costs, and improvement opportunities.
Title: Communication Manager
Company: Oriental Yields
Location: Khobar, Saudi Arabia
