Overview
Service Implementation Specialist Jobs in Riyadh, Saudi Arabia at Mada Al Riyadh
A leading international organization is announcing a vacancy for a Specialist in Service Implementation in Riyadh.
The main objective of the position is to execute and monitor daily operations and services related to human resources through governmental platforms and electronic systems, ensuring efficient and professional service delivery to clients in accordance with established policies and procedures, contributing to enhanced quality and client satisfaction.
Responsibilities:
• Execute and monitor daily procedures related to human resources services for clients.
• Work on governmental platforms to implement required operations and services.
• Coordinate with clients to ensure professional and efficient service delivery.
• Update data and records in electronic systems continuously.
• Prepare regular reports related to workflow and service quality.
• Respond to client inquiries and follow up on their requests through available channels.
• Ensure compliance with established standards and policies in service delivery.
• Contribute to improving operations and enhancing performance efficiency.
• Maintain continuous communication with the team through relevant groups and programs.
Conditions and Requirements:
- Bachelor’s degree in Business Administration, Human Resources, Information Technology, or a related field.
- Proficiency in both Arabic and English (writing and speaking).
- Experience of 1 to 2 years in human resources or related fields.
Required Skills and Qualifications:
• Proficiency in using computers and online platforms.
• High skill level in using Microsoft Excel.
• Preference for candidates with training in computer skills or information technology.
• Strong communication skills and ability to work within a team.
• Ability to work efficiently on governmental platforms.
Job Features:
• A motivating work environment that enhances professional development and career growth.
• Opportunity to contribute to the provision of high-quality educational and training services.
• Medical insurance.
• 5-day work week with an average of 8 hours daily.
Financial Benefits:
Monthly fixed salary ranging from 6,000 to 6,500 Saudi Riyals, with additional performance bonuses reaching up to 1,000 Saudi Riyals monthly.
Key Performance Indicators (KPIs):
• Accuracy and speed of executing operations and services.
• Client satisfaction regarding the quality of services provided.
• Compliance with established policies and procedures.
• Rate of task completion within specified timeframes.
• Level of collaboration with the team in service delivery.
Title: Service Implementation Specialist
Company: Mada Al Riyadh
Location: Riyadh, Saudi Arabia
