Overview
Service Desk Analyst Jobs in Abu Dhabi, UAE at Advanced Digital Gaming Technology (ADGT)
The Certification Specialist is responsible for validating and certifying ADGT’s products and payment solutions against applicable regulatory, payment network, and industry standards.
This role ensures that products meet all certification requirements prior to deployment by conducting structured testing, reviewing technical documentation, and coordinating certification activities with internal teams and external stakeholders.
• Provide first-line support for IT issues and service requests, ensuring timely resolution or escalation
• Log, track, and manage incidents and requests, maintaining accurate records through ticketing systems
• Troubleshoot common technical issues, including hardware, software, and access-related problems
• Support user access and account management, including onboarding, offboarding, and access requests
• Escalate complex technical issues to second-level support or specialized teams as required
• Communicate with users in a clear and professional manner, providing updates and guidance
• Maintain documentation and knowledge base articles, supporting consistent service delivery
Title: Service Desk Analyst
Company: Advanced Digital Gaming Technology (ADGT)
Location: Abu Dhabi, UAE
