Salesforce Business Analyst

We are currently looking Salesforce Business Analyst our Qatar operations.

Required Qualifications

• 4 – 6+ years’ experience as Salesforce Business Analyst
• Strong understanding of CRM-driven business processes
• Experience in regulated or enterprise environments
• Hands-on familiarity with Salesforce capabilities
• Strong documentation discipline

Preferred

• Salesforce Business Analyst Certification
• Agile / Scrum certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations

Key Competencies

• Structured thinking
• Process redesign capability
• Stakeholder management
• Strong written documentation
• Business-value orientation

Key Responsibilities

Conduct workshops with stakeholders across departments

• Document current and future state processes
• Identify inefficiencies and automation opportunities
• Map regulatory and compliance requirements into system workflows

Requirements & Solution Design

• Translate business needs into detailed functional requirements
• Create user stories and acceptance criteria
• Collaborate with Admin and Developer on solution feasibility
• Ensure alignment with enterprise architectural standards

Backlog & Governance Management

• Manage Salesforce enhancement backlog
• Prioritize initiatives based on impact and ROI
• Facilitate change control discussions
• Prevent direct business-to-developer bypass

Testing & Adoption

• Coordinate UAT cycles
• Define test cases
• Support training materials and user enablement
• Drive adoption metrics and feedback loops

Joining time frame: 2 weeks (maximum 1 month)