Overview
Retention Specialist Jobs in Dubai, UAE at Growth West Marketing
Overview:
We are hiring an experienced Retention Agent with a native-level English (British or American accent) and a proven track record in Forex client retention. This role is focused on protecting revenue, improving client lifetime value, and reducing churn through proactive relationship management, client education, and structured follow-ups aligned with compliance standards.
Key Responsibilities
* Manage a portfolio of active clients and implement retention strategies to increase engagement and activity.
* Conduct outbound calls to reactivate dormant clients and prevent churn through consultative communication.
* Support clients with platform usage, onboarding, and trading journey guidance (without providing financial advice).
* Identify churn risk signals and execute save-offers and retention campaigns within approved policies.
* Drive KPIs such as reactivation rate, churn reduction, active traders, deposit continuity, and client satisfaction.
* Maintain accurate records of all interactions in the CRM and follow internal workflows.
* Collaborate with Compliance, Dealing, KYC, and Customer Support to ensure smooth client experience.
* Escalate complaints, technical issues, or operational blockers quickly and professionally.
Title: Retention Specialist
Company: Growth West Marketing
Location: Dubai, UAE
