Overview
Guest Relation Executive Jobs in Dubai at Naik Foundation
Position Overview
The Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.
Key Responsibilities
- Greet guests warmly and ensure a smooth check-in and check-out process.
- Act as the main point of contact for guest inquiries, requests, and feedback.
- Handle guest complaints professionally and ensure timely resolution.
- Maintain accurate records of guest information, preferences, and service history.
- Coordinate with housekeeping, food & beverage, front office, and other departments to fulfill guest needs.
- Assist in the preparation and execution of guest engagements, events, and VIP arrivals.
- Promote hotel services, facilities, and special offers to enhance guest experience.
- Monitor guest satisfaction levels through surveys and direct feedback.
- Maintain lobby appearance and ensure a welcoming environment.
- Follow company service standards, protocols, and hospitality guidelines.
Required Skills & Qualifications
- Bachelor’s degree in Hospitality Management or related field (preferred).
- Proven experience in guest services, front office, or customer service roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance, positive attitude, and customer-oriented mindset.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with hotel PMS software , Opera is an advantage.
- Fluency in English; additional languages are a plus.
Key Competencies
- Customer service excellence
- Relationship management
- Attention to detail
- Time management
- Team collaboration
- Empathy and patience
Job Types: Full-time, Permanent
Work Location: In person
Title: Guest Relation Executive
Company: Naik Foundation
Location: Dubai
