Pest Control Service Coordinator

Job Purpose

To perform the assigned role within the Pest Control package covering integrated pest management across terminals, support buildings, waste/food interfaces and controlled zones, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER’s performance-based FM model.

Key Responsibilities

Deliver the Pest Control package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.

Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.

Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.

Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.

Coordinate daily work allocation, permits, access, materials, manpower, shift handover and field quality verification.

Escalate access, material, safety, operational-impact or asset constraints before they affect SLA performance.

Apply integrated pest management through inspection, monitoring, proofing, baiting/trapping, safe pesticide use and trend reporting.

Coordinate with cleaning, waste, food/retail and airport operations to prevent pest attraction and public-health exposure.

Qualifications, Experience and Courses

Minimum 3 years FM experience in similar position; HES procedures and regulations; strong manpower management; good MS Office, scheduling and planning; able to train janitorial staff on cleaning techniques and cleaning products.

Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.

Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.

Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.

Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.

Airport-Specific Competencies

Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.

Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.

Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.

Key Deliverables / KPIs

SLA/KPI compliance

Zero uncontrolled safety/security breach

Quality of evidence and reporting

Timely escalation and corrective action closure

Pest trend reduction

Bait/trap compliance

Chemical safety