Payroll Specialist (207905)

Respond to the employees’ inquiries and complaints in timely manner and in line with Nahdi policies & procedures

Accountabilities

Nahdi Employees Responding:

• Respond to the employees’ complaints and inquiries (e.g. transaction issues, salary delays, how to upload the request into the self-service system, ect…) through the e-mail, calls…etc in timely manner as per the set SLAs and SOPs in order to maintain employees’ satisfaction.

• Follow-up all payments registered in the payroll system on daily basis by checking compliance of payment details with payroll policies and procedures in order to ensure data accuracy.

Escalation:

• Validate and escalate all employees’ requests that are registered to the payroll users through the self-service system (e.g. holidays, cash in advance, leaves, business trips, end-of services, etc…) in order to ensure compliance with internal policies and procedures and accuracy

• Submit transactions (e.g. annual leaves, sick leaves, business trips) after revision and validation of accuracy and compliance to policies and processes to be reflected in the self-service system in order to ensure employees have visibility on the status of the transactions.

Reports:

• Submit regular report to the concerned stakeholders through analyzing the employees’ requests (e.g. holidays, commissions, allowances, end-of services, etc…) to provide proper and timely payroll services to Nahdi employees.

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Work Environment

• Indoors : 100%

• Outdoors : 0%

• Working Days : 5 Working Days

• Days off : 2 Days Off

• Working Hours : 8:00 AM – 5:00 PM (1 hour break)

Job Requirement