Overview
Call Center Agent Jobs in Abu Dhabi at Dr Firas Dental & Orthodontic Center
Job Overview
Dr. Firas Dental & Orthodontic Center is currently looking for a professional and customer-focused Call Center Agent to join our team in Abu Dhabi. The successful candidate will handle patient communications, appointment scheduling, and inquiries, ensuring excellent service and efficient coordination across clinic branches.
This role plays a key part in enhancing patient experience, supporting clinic operations, and maintaining professional communication standards within the organization.
Key Responsibilities
Patient Communication & Appointment Handling
Answer incoming patient calls professionally and efficiently.
Schedule, reschedule, and confirm patient appointments.
Conduct appointment reminder calls to reduce no-shows.
Provide information about clinic services, doctor availability, and operating hours.
Escalate patient complaints or concerns to supervisors when necessary.
System & Patient Data Management
Accurately update patient records in the clinic management system.
Document call outcomes, cancellations, and feedback.
Maintain strict confidentiality of patient information.
Insurance & Coordination Support
Coordinate with the insurance department regarding patient eligibility and approvals.
Collect patient insurance information prior to appointments.
Direct billing or coverage inquiries to the appropriate department.
Interdepartmental Coordination
Communicate with reception teams, nurses, and doctors regarding appointment schedules.
Notify relevant departments regarding cancellations or patient delays.
Support branch operations during busy clinic hours.
Requirements
Education
High School Diploma or equivalent (required)
Bachelor’s degree is an advantage
Experience
Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative
Experience in healthcare or dental facilities is preferred
Skills
Fluent in Arabic and English (required)
Strong communication and listening skills
Experience using patient management systems or EMR
Good telephone handling skills
Knowledge of Dok32 system is an advantage
Preferred Skills
Experience working in a dental or medical facility
Ability to handle multiple tasks in a fast-paced environment
Strong organization and time management skills
Compassionate and patient-focused communication style
Job Type: Full-time
Work Location: In person
Title: Call Center Agent
Company: Dr Firas Dental & Orthodontic Center
Location: Abu Dhabi
