Overview
Operations Manager Jobs in Al Qusais at Prayatna
We are seeking an experienced Operations Manager with UAE healthcare/hospital operations experience to independently manage the day-to-day functioning of a healthcare centre, ensuring excellent patient experience, staff coordination, enquiry conversion, and achievement of operational and revenue targets.
Key Responsibilities
- Manage daily centre operations and coordinate clinical, administrative, front-office, and support teams.
- Oversee the complete patient journey, from enquiry and assessment through therapy, package renewal, and follow-up.
- Supervise enquiry handling, lead follow-ups, conversion, appointments, therapist utilization, cancellations, and no-shows.
- Monitor patient experience, complaints, staff attendance, schedules, and operational discipline.
- Track KPIs including enquiry/assessment conversion, therapist occupancy, retention, collections, cancellations, and revenue.
- Oversee billing, payments, packages, patient documentation, inventory, facilities, and vendors.
- Coordinate HR activities including recruitment, onboarding, documentation, and staff performance.
- Develop and implement SOPs, workflows, checklists, and corrective actions.
- Ensure compliance with DHA and UAE healthcare regulations.
- Prepare operational and revenue reports and conduct regular team meetings.
- Support marketing and business development through effective lead management and conversion.
- Handle escalated operational issues and support management as required.
Qualifications & Experience
- Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
- 2–3+ years of UAE healthcare/hospital operations experience; hospital experience preferred.
Pay: AED6,000.00 – AED7,500.00 per month
Work Location: In person
Title: Operations Manager
Company: Prayatna
Location: Al Qusais
