Overview
LOUNGE LEADER Jobs in Bahrain at Bahrain Airport Company
Title: LOUNGE LEADER
Company: Bahrain Airport Company
Location: Bahrain
Job Purpose
Ensures complete guest satisfaction throughout the lounge.
Inspires lounge Ambassadors & Associates to deliver high level of guest service.
Ensures a spotless, picture-perfect appearance throughout the lounge and public areas.
Key Accountabilities
Description
Reviews the day’s arrivals of VIP and First-Class guests
Notes special requests/requirements/flight departure detail
Liaise with airline call centers.
Problem solves travel issues for guests, e.g. flight cancellations, disruptions
Provides personalized lounge orientations to VIP’s
Connects and gives recognition to all VIP’s and First-Class guests to make them feel special
Engages with warmth and openness with guests – stays fully present.
Monitors service levels throughout the lounge
Directs the floor housekeeping and F&B stewarding teams as necessary
Conducts standards checks throughout the lounge
Leads, coaches, motivates the lounge team
Delivers lounge pre-service briefings that inspire commitment
Leads by example, is a strong role model for interpersonal performance standards
Gives feedback to the lounge team to encourage superior performance
always maintained
Conducting regular coaching and feedback sessions to improve the performances of the team
Qualifications, Experience & Skills
Education / Qualifications
Bachelor’s degree OR Diploma in hospitality & hotel management, OR travel & tourism management.
Experience
3 years minimum work experience within a luxury hotel or high-end restaurants.
Job. Specific Skills
Must have experience in leading large teams with financial and management responsibilities.
Must have excellent English language communication skills and both verbal and written presentation technique.
Proficient in Computers and related programs (Word, MS Office, Excel)
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
Resume/CV
Passport-size photograph
EDUCATION
PASSPORT COPY
