Overview
Head of Support Jobs in Dubai, UAE at RTC-1 Employment Services
Position Title: Head of Support
Employment Type: Full Time
Salary: up to 6,000 USD inclusive depending on experience and qualifications
Job Location: Remote (home-based)
About the Client:
A global HR tech and payroll solutions provider driving digital transformation and seamless workforce management worldwide.
Job Description:
-Lead and execute an AI-first support strategy focused on automation and ticket reduction.
-Own SLA performance, KPIs, and support analytics, driving continuous improvement.
-Manage and develop a global support team (L3 engineers, AI ops, support engineers).
-Partner with Product and Engineering to ensure root cause resolution and long-term issue elimination.
Title: Head of Support
Company: RTC-1 Employment Services
Location: Dubai, UAE
