Overview
Voice Network L1 Engineer (Service Assurance) Jobs in Doha at Mindstream
Mind Stream is seeking a dedicated Voice Network L1 Engineer to join our Service Assurance team. In this role, you will monitor, handle incidents, and perform first-level troubleshooting for Voice Network services in a 24×7 NOC environment to ensure seamless connectivity.
Responsibilities:
– Monitor voice network alarms via NMS/EMS for SIP trunk failures, PRI/E1 link down, and SBC alarms
– Classify incidents by priority (P1/P2/P3) and log them accurately in ServiceNow or Remedy
– Perform first-level checks including SIP trunk status, PRI/E1 status, and ping/traceroute reachability
– Identify issue domains across access/last mile, core voice platform, customer CPE, or carrier networks
– Escalate unresolved high-priority incidents to L2, Voice Core, or carriers according to established matrices
– Prepare shift handover notes, incident summaries, and highlight repeat or chronic issues
Requirements:
– Knowledge of VoIP, SIP, RTP, PRI, E1, TDM, and IP Telephony
– Understanding of TCP/IP, Routing, Switching, and QoS principles
– Familiarity with ticketing systems such as ServiceNow or Remedy
– Ability to work in a 24×7 NOC environment
– Strong communication skills for participating in outage bridge calls and coordinating with internal teams
Experience: Up to 3 years
Location: Doha, Qatar
Apply through Mind Stream
Email: [email protected]
WhatsApp: +974 3010 7270
Work Location: In person
Title: Voice Network L1 Engineer (Service Assurance)
Company: Mindstream
Location: Doha
