Overview
Training Manager Jobs in Muscat, Oman at Al Toobi New Enterprises
1. Training Strategy & Planning
• Develop and implement a company-wide training and development strategy aligned with business goals.
• Conduct training needs assessments in collaboration with department heads.
• Design annual training calendars covering operational, customer service, technical, and leadership development areas.
2. Curriculum & Program Development
• Create training content, materials, and manuals tailored to business units (hospitality, retail, corporate).
• Customize programs for the head office staff, frontline staff, baristas, chefs, supervisors, and management roles.
• Ensure training reflects the brand standards of Italian Barrista Café and corporate values of Al Toobi New Enterprises.
3. Delivery & Facilitation
• Conduct in-person and virtual training sessions across outlets and offices.
• Arrange and manage third-party trainers or vendors when required.
• Support new employee onboarding with orientation and induction programs.
4. Evaluation & Improvement
• Monitor training effectiveness through feedback, assessments, and performance metrics.
• Continuously improve training programs based on evaluation results, industry trends, and internal needs. Maintain training records and prepare periodic reports for leadership.
5. Compliance & Standards
• Ensure training aligns with food safety, health regulations, and customer service standards.
• Develop SOPs and training modules to reinforce company policies and best practices.
6. Talent Development
• Identify high-potential employees and create development pathways for career growth.
• Support succession planning and leadership development initiatives.
7. Cross-Functional Collaboration
• Work closely with operations, HR, quality, and brand teams to identify and support training needs.
• Coordinate with all Oman branches to ensure consistency in employee capability and service quality.
Title: Training Manager
Company: Al Toobi New Enterprises
Location: Muscat, Oman
