Training and Development Officer (Retail Sector)

Overview

Training and Development Officer (Retail Sector) Jobs in Doha at Ansar Gallery

The HR Training Specialist is a key role in the Training and Development department. The specialist does not focus on the training administration, but he/she develops specialized training courses internally, the training and development specialist has a portfolio of training courses and finds the best way for the development and training of employees in the business unit.

The training specialist is an expert in finding gaps in skills and competencies of employees and delivers the tailored training program. The training specialist is usually a former Training Administrator and understands the training portfolio in the Company and all training related processes in the Company.

The training and development specialist has the full responsibility over the portfolio of training programs and courses. The specialist implements new training programs, adjust the current ones in a close cooperation with the line management.

Key Responsibilities

 Identifies training needs and training gaps in the Company in a close cooperation with the line managers

 Provides inputs to the Training Strategy and the development of specific training development plans

 Optimizes the training portfolio as specialized targeted courses are offered to managers and employees

 Prepares training manuals and training offers for employees and managers

 Plans training courses and sessions and manages and monitors the assigned training budget

 Manages the portfolio of contracts with external vendors and introduces changes to the Standard Terms and Conditions

 Cooperates with the external training vendors and delivers tailored training programs and courses

 Oversees the quality of delivered training sessions by external vendors

 Builds the internal network of internal trainers and organizes the regular Train the Trainer sessions

 Monitors the best practice in the training area and introduces it in the Company

 Evaluates the quality of training courses and implements improvements

 Cooperates with the Career Development Specialists to design programs for high potentials and future leaders.

The main Duties consist of the following: • Orientation and Induction training • Preparation of training materials • Training on Basic communication skills • Training on job profile • Examinations on training • Preparations of schedules on training • Internal (Classroom) & External Training (On Floor) • Monitoring of staffs activities • Preparation of Training Reports • Checking of Staffs Complaints and Suggestions • Checking of Customers Complaints and Suggestions • Notification of complaints or suggestions to GM team and CC to top management • HR social activities for all staffs • Liaison for management and staffs Responsibilities • Handing of duties & responsibilities and trainee badge at the time of training • Hand-book for staffs has to be provided to know basic company rules regulations and policies • Evaluation of staffs during the training period • Certifying the capability of the trainee after the training period • Providing the reports for training for HR, PRO and management for approval of visa • Coordination with other departments, if needed for training • Monitoring the performance of staffs on the floor and to provide help if needed • Provide information to all queries of staffs related to company and its policies. • To help in minimizing pressure and stress by providing suggestions to employees regarding workload • To provide solutions with regard to the staffs De-motivational aspects in regards to work, company or management. • To discuss about the staffs activities with the management for any improvements needed for business growth and to take affirmative steps according to the management decisions. • Scheduled visits and discussions with all staffs related to work. (Managers, Supervisors, etc.) • To follow the instructions as per the management insists.

Key Skills and Competencies

 Strong previous skills in the training administration

 Communication skills

 Negotiation skills

 Strong knowledge of training processes and procedures

 Strong facilitation skills

 Budgeting skills

 Time Management skills

Career Path

The training and development specialist usually continues as the Training Manager or the Career Development Specialist.

 Age

The Candidates Age should not exceed More than 30 years.

Pay: QAR4,000.00 – QAR5,000.00 per month

Work Location: In person

Title: Training and Development Officer (Retail Sector)

Company: Ansar Gallery

Location: Doha