Overview
Telephone Operator Jobs in Dubai, UAE at AccorHotel
PURPOSE
OF POSITION Â Â Â To perform all aspects of Telecommunications services to achieve the highest possible
guest satisfaction
in accordance with the Hotels standards. Â KEY ROLES & RESPONSIBILITIES Â Â Â Process all incoming and outgoing calls accurately and courteously. Â Ensure smooth internal telecommunication as per Raffles Standards. Â Accurately record and control wakeup calls. Â Assist guests with international calls and directory queries. Â Call guests by name whenever possible.
Page staff member when requested. Â Abide by principles of guest privacy. Â Handle guests requests promptly and report complaints to the Telephone Supervisor. Â Bill call costs. Â Aware of local telephone listings and frequently dialed numbers. Â Strictly abide by standards, policies, and procedures governing cases of emergency such as fire, bomb scare, and other critical situations. Â Advise defects on switchboard equipment to Supervisor.
Maintain a clean
work environment
. Â Maintain detailed knowledge of the Hotels fire life and safety system. Â Adhere to OH&S policies and procedures.
Qualifications :
PERSONAL ATTRIBUTES Â Â Â Written and verbal
communication skills
in English. Â Able to develop rapport with Colleagues and Management staff. Â Ability to work cohesively with coworkers as part of a team. Â Ability to focus attention on
guest needs
, remaining calm and courteous at all times. Â Ability to promote positive relations with all hotel guests & patrons. Â Able to exercise good judgment with difficult guests.
Understanding and ability to work in a multicultural environment.
QUALIFICATIONS Â Â Â Secondary
Education
or relevant qualifications in Hotel Management.
EXPERIENCE Â Â Â Minimum 1 year relevant experience preferably in a four or five star hotel.
Additional Information :
Raffles Dubai Sheikh Rashid Road
Remote Work
:
No
Employment Type
:
Fulltime  #J-18808-Ljbffr
Title: Telephone Operator
Company: AccorHotel
Location: Dubai, UAE
Category: Customer Service/HelpDesk, Hospitality / Hotel / Catering
