Overview
Technical Sales Support – Commercial Kitchen Equipment Jobs in Dubai at Muddle Me
The Technical Sales Support is responsible for providing administrative, commercial, and customer service support to the Technical Department. This role serves as the primary point of contact for maintenance enquiries, ensuring efficient coordination of service requests, proactive communication with clients, accurate quotation management, and seamless collaboration with technicians and subcontractors. The position also supports business growth by identifying opportunities to promote maintenance contracts, spare parts, and additional technical services.
Key Responsibilities
- Serve as the first point of contact for customer enquiries related to maintenance, repairs, and technical support.
- Receive, log, and coordinate service requests, ensuring timely allocation to the appropriate technician or service provider.
- Schedule preventive maintenance, warranty interventions, and repair visits while optimising technician availability.
- Maintain regular and proactive communication with customers regarding service status, technician schedules, quotation progress, parts availability, and repair completion.
- Prepare, update, and follow up on repair quotations, maintenance proposals, and spare parts pricing.
- Coordinate with suppliers and subcontractors to obtain technical information, quotations, and estimated delivery times.
- Monitor the progress of ongoing service jobs and ensure customers are kept informed of any delays or changes.
- Maintain accurate service records, customer information, quotations, work orders, and maintenance documentation within the company systems.
- Support the Technical Manager by preparing reports, service performance data, and operational documentation.
- Assist the technicians by providing up-to-date customer information, service documentation, and technical support materials.
- Handle customer complaints professionally, ensuring issues are escalated where necessary and followed through to resolution.
- Coordinate warranty and out-of-warranty service requests while ensuring compliance with company procedures and supplier requirements.
- Identify opportunities to upsell maintenance contracts, preventive maintenance programmes, spare parts, equipment upgrades, and other technical services that add value to the customer.
- Follow up on outstanding quotations and service recommendations to maximise conversion opportunities.
- Prepare and distribute recurring service and sales support reports, including quotation status, completed jobs, pending repairs, and service KPIs.
- Ensure compliance with company policies, health and safety requirements, and local regulations.
- Provide general administrative and operational support to the Technical Department as required.
- Perform any other duties assigned by the Technical Manager.
Key Competencies
- Excellent customer service and communication skills.
- Strong organizational and scheduling abilities.
- Ability to manage multiple service requests simultaneously.
- Commercial awareness with the ability to identify upselling opportunities.
- High attention to detail and accuracy in documentation.
- Problem-solving and proactive follow-up skills.
- Proficiency in Microsoft Office and ERP/CRM systems.
- Ability to work effectively with technical teams, suppliers, and customers.
Preferred Experience
- Experience in technical customer service, maintenance coordination, after-sales support, or technical sales support.
- Experience working with service scheduling, quotations, and maintenance operations.
- Knowledge of hospitality equipment, commercial kitchen equipment, or related technical industries is advantageous.
Job Type: Full-time
Application Question(s):
- Do you have experience in hospitality equipment, commercial kitchen equipment, or related technical industries?
- Do you have experience in technical customer service, maintenance coordination, after-sales support or technical sales support?
- Are you located in UAE at present?
- Do you have experience using Microsoft Office and ERP/CRM systems?
Work Location: In person
Title: Technical Sales Support – Commercial Kitchen Equipment
Company: Muddle Me
Location: Dubai
