Overview
Strategy & Performance Consultant Jobs in Riyadh, Saudi Arabia at Lucidya | لوسيديا
About Lucidya:
Lucidya is a pioneering B2B SaaS company based in Riyadh, Saudi Arabia, and the leading customer experience management (CXM) platform in the Arab world. We empower businesses across the MENA region to deliver exceptional customer experiences throughinnovativeAI-driven solutions. As the go-to CXM platform, we help our clients achieve unmatched success incustomer satisfactionand retention. If you’re passionate aboutcutting-edge technologyand transforming customer experiences, Lucidya is where you’ll thrive.
Role Overview:
We are looking for a Strategy & Performance Consultant tojoin our growing teams is aunique opportunityto work closely with our Director of Performance & Strategy, Alaa Alherz, and contribute directly to the operational and strategic initiatives that drive Lucidya’s success. You will collaborate across departments—including Executive, Marketing, Finance, Sales, Product, Engineering, and Customer Experience—to optimize performance, implement strategic initiatives, and deliver key insights that enhance business outcomes.
Thisdynamicrole combines strategic thinking with operational execution, ideal for someone who enjoysproblem-solvingand driving results.
Key Responsibilities:
Strategic Planning& Execution:
Assist in the development and implementation of long-term strategic plans aligned with company goals.
Collaborate withsenior leadershipto define KPIs and performance metrics that drive organizational success.
Support the execution of strategic initiatives that contribute tocompany growthand operational excellence.
Data Management & Analytical Insights:
Establish and maintain robust data collection systems across departments to ensure comprehensive insights.
Analyze complex data sets to provide actionable recommendations that improve business performance and optimize operational efficiency.
Reporting & Performance Tracking:
Prepare and deliver regular reports on key performance metrics, offering insights and actionable recommendations.
Communicate strategic goals, performance updates, and key business insights effectively to all stakeholders.
Assist in preparing high-level reports for board meetings andsenior leadershipreviews.
OperationalOptimization& Efficiency:
Collaborate with departments to identify and implement operational improvements, enhancing efficiency and impact.
Drive cross-functional projects that streamline operations and contribute directly to organizational success.
Quality Assurance& Compliance:
Support Alaa Alherz in managing compliance reviews across legal (contracts, negotiations) and operational processes.
Work on ad-hoc projects that drivecontinuous improvementand compliance across the business.
Requirements:
Qualifications & Skills
:
Experience:
2-3 years in a related role focused on business operations or performance management.
Data Proficiency:
Strong skills in Excel for data analysis; familiarity with dashboard tools like Tableau or Power BI is a plus.
Performance Management:
Experience in developing, tracking, and improving performance metrics across multiple functions.
Tech-Savvy:
Understanding of technology businesses and performance improvement methodologies.
Languages:
Fluent in both English and Arabic.
Core Competencies:
Proactive and detail-oriented with a strong sense of ownership and responsibility.
Excellentproblem-solving skillswith the ability to manage multiple projects and deadlines.
Strongcommunicationskillsand the ability to collaborat…
Title: Strategy & Performance Consultant
Company: Lucidya | لوسيديا
Location: Riyadh, Saudi Arabia
Category: Business (Business Development, Business Analyst, Business Management, Corporate Strategy), Management (Business Development, Business Analyst, Business Management, Corporate Strategy)
