Overview
Store Manager & Sales Executive Jobs in Dubai at Al Lokrit Intl LLC
The Store Manager & Sales Executive is responsible for managing the daily operations of a physical store, serving walk-in customers, achieving sales targets, maintaining product quality and availability, supervising employees, controlling inventory, and ensuring accurate cash and billing procedures.
Key Responsibilities
Store Sales and Customer Service
- Welcome walk-in customers and understand their requirements.
- Recommend suitable products based on customer needs and budgets.
- Explain product features, quality, availability, pricing, and care requirements.
- Prepare quotations and confirm customer orders.
- Upsell and cross-sell products to increase sales and average order value.
- Achieve individual and store sales targets.
- Build strong relationships with regular customers.
- Handle customer complaints, exchanges, and returns professionally.
- Collect customer feedback and report recurring concerns to management.
Daily Store Operations
- Manage store opening and closing procedures.
- Ensure the store is clean, organized, secure, and ready for customers.
- Maintain attractive, fresh, and properly priced product displays.
- Monitor store facilities, equipment, storage conditions, and maintenance needs.
- Ensure compliance with company policies, safety requirements, and operating procedures.
- Maintain all required store registers, documents, and records.
- Coordinate with the warehouse, purchasing, finance, and delivery teams.
Billing and Cash Management
- Ensure all sales are correctly entered into the POS or billing system.
- Process cash, card, and approved credit transactions accurately.
- Issue invoices, receipts, and other required documents.
- Verify discounts, price adjustments, and complimentary items before processing.
- Reconcile cash and POS transactions at the end of each shift or business day.
- Prepare and submit daily sales and cash reports.
- Safeguard cash and arrange deposits according to company procedures.
- Report billing or cash discrepancies immediately.
Inventory and Product Quality
- Check incoming stock against purchase or transfer documents.
- Inspect products for quality, quantity, condition, and specifications.
- Ensure products are handled, stored, and displayed correctly.
- Monitor fast-moving, slow-moving, ageing, damaged, and unavailable items.
- Apply proper stock rotation to reduce damage and wastage.
- Conduct daily stock checks and scheduled physical inventory counts.
- Record damages, returns, wastage, and stock adjustments accurately.
- Investigate and report inventory discrepancies.
- Request stock replenishment based on sales, customer demand, and available inventory.
- Ensure sufficient stock availability without creating unnecessary excess.
Order and Delivery Coordination
- Record customer orders accurately, including product, quantity, price, and delivery details.
- Ensure orders are prepared, checked, packed, and labelled correctly.
- Coordinate customer collections and deliveries.
- Inform customers promptly about availability, delays, or approved alternatives.
- Prioritize urgent and time-sensitive orders.
- Follow up to ensure orders are completed and delivered as agreed.
- Resolve order and delivery discrepancies promptly.
Reporting
- Prepare daily, weekly, and monthly sales reports.
- Report store performance against sales targets.
- Track walk-in customers, enquiries, conversions, and average order value.
- Report stock shortages, ageing inventory, damages, and wastage.
- Share customer feedback and market observations with management.
- Support sales forecasting and stock planning.
Qualifications and Experience
- Diploma or bachelor’s degree in Sales, Business Administration, Retail Management, or a related field is preferred.
- At least 3–5 years of B2B store sales or retail operations experience.
- Previous experience supervising employees and managing a physical store is preferred.
- Experience with Flowers, perishable or time-sensitive products is an advantage.
- Familiarity with POS systems, inventory software, and Microsoft Office.
- Ability to work flexible hours, weekends, and public holidays when required.
Pay: AED3,000.00 – AED5,000.00 per month
Work Location: In person
Title: Store Manager & Sales Executive
Company: Al Lokrit Intl LLC
Location: Dubai
