Overview
Spa Supervisor Jobs in Dubai at Be Relax
Operations Management
- Guarantee that all services are delivered uniformly, professionally, and within the assigned time frame.
- Provide treatments in accordance with company standards, maintaining strong attention to detail and efficiency.
- Inform guests about available services and confidently recommend retail products based on thorough product knowledge.
- Support brand awareness initiatives by correctly applying corporate merchandising and marketing guidelines.
- Oversee cleanliness standards and ensure all spa equipment is properly maintained, with adequate cleaning supplies available at all times.
- Address customer concerns professionally, resolving complaints effectively and turning challenges into positive experiences.
Team Leadership
- Act as a positive example and mentor for the team.
- Foster collaboration, boost team morale, and drive engagement to achieve daily and monthly targets. Conduct regular team briefings.
- Track team performance and provide one-on-one coaching to improve results.
- Manage staff scheduling according to business needs, ensuring compliance with working hours, breaks, and overtime regulations, and escalate any irregularities to management.
- Maintain smooth communication between team members and management to promote a healthy and cooperative work environment.
- Ensure team members receive appropriate training and consistently deliver high-quality service standards.
- Identify training needs and conduct internal shop evaluations when necessary.
Administrative & Reporting Duties
- Verify transaction accuracy and manage daily cash handling and deposits.
- Attend management meetings and present shift performance reports and key figures.
- Prepare and submit daily operational reports to senior management.
- Oversee stock control, including inventory checks, par-level monitoring, and adherence to inventory procedures. Ensure timely ordering and proper storage of retail items and consumables.
Skills & Competencies
- Strong customer service mindset
- Excellent verbal communication abilities
- Sales-focused with target achievement orientation
- Knowledge of massage, manicure, or retail sales is advantageous
- Self-driven and capable of working independently
- Strong problem-solving skills
- Flexible, adaptable, and open-minded
- Effective organizational and prioritization skills
- Dependable with high attention to accuracy
- Approachable, diplomatic, and professional
- Strong team player with good interpersonal skills
Education & Experience
- Graduate with 2–3 years of experience in team supervision, preferably within the wellness or retail sector.
- Proficient in Microsoft Outlook and Excel (mandatory).
- Fluent in English (required).
- Flexible to work varying shifts, including early mornings, evenings, nights, and weekends.
Job Types: Full-time, Permanent
Pay: AED5,000.00 per month
Application Question(s):
- Are you ok with the salary mentioned?
- Can you work day and night shifts?
- How good are you at MS Excel and Reporting?
- Do you have work experience in Spa or Saloon?
- This role may require you to perform massage services for customers. Are you willing to do so?
Work Location: In person
Title: Spa Supervisor
Company: Be Relax
Location: Dubai
