Soft Service Project Lead

JOB PURPOSE
The Project Lead acts as the single point of contact between Safari Company and the Saudi Motorsport Company (SMC). This role is responsible for overseeing the 24/7/365 delivery of comprehensive soft services—including cleaning, waste management, landscaping, and water management—to ensure the Jeddah Corniche Circuit remains a world-class, safe, and sustainable venue.

DUTIES & RESPONSIBILITES

• Operational Oversight: Manage day-to-day operations across all service categories, including Water Supply, Waste Management, Landscaping, Cleaning, and Pest Control.
• Non-IP Event Management: Direct soft service operations for non-IP events (e.g., weekend public events), ensuring these are treated as regular working days with a specialized focus on designated areas like public toilets.
• IP Event Coordination: Liaise with dedicated vendors during International Promoter events (e.g., Formula 1) to facilitate the temporary handover and return of designated areas.
• KPI & SLA Compliance: Ensure service delivery meets or exceeds all agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Staff Management: Manage the Contractor’s staff and coordinate schedules to ensure the facility remains operational 24 hours a day.
• Standards Adherence: Enforce strict adherence to British Institute of Cleaning Science (BICSc) standards and best practices.
• Reporting: Prepare and submit Weekly Report and comprehensive monthly performance reports to SMC detailing KPI results and corrective actions taken.
• Façade & Window Cleaning Management: Deliver and manage the external façade cleaning program, ensuring all high-level cleaning follows an approved "Plan of Service" and strict safety provisions.
• Emergency & Incident Response: Lead incident response and corrective action plans while maintaining an up-to-date Emergency Disaster Recovery and Contingency (EDRC) Plan.

QUALIFICATIONS & CERTIFICATIONS

• Education: Bachelor’s degree in related field.
• Certification: Mandatory BICSc (British Institute of Cleaning Science) Certification.

EXPERIENCE

• Minimum Experience: 3 to 5 years of experience in facilities soft services management.
• Event Expertise: Proven ability to manage resource mobilization and response times during high-profile public events.
• Skills: Strong leadership, communication, and problem-solving skills with fluency in Arabic and English.