Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Summary

Oversee and resolve warranty claims for pumps, mechanical seals, drivers, and auxiliary systems through technical investigation, root cause analysis, and corrective actions to enhance reliability, reduce warranty costs, and improve customer satisfaction.

Key Responsibilities

• Oversee the complete warranty claim lifecycle from receipt to closure.

• Evaluate warranty entitlement and determine liability based on contractual terms and technical findings.

• Lead claim investigations and Root Cause Failure Analysis (RCFA).

• Coordinate corrective and preventive actions with Engineering, QA/QC, Production, Procurement, Service, suppliers, and other stakeholders.

• Serve as the primary customer contact for warranty-related matters.

• Maintain clear communication with customers and provide regular claim status updates.

• Participate in customer meetings and present investigation findings and recommendations.

• Conduct site visits, inspections, and troubleshooting activities as required.

• Support field service teams during warranty investigations.

• Monitor warranty costs and support recovery from suppliers when applicable.

• Drive continuous improvement initiatives and promote lessons learned to prevent recurrence.

Qualifications / Requirements

• Bachelor’s degree in mechanical engineering.

• 5–10 years of experience in pumps, rotating equipment, field service, reliability, or warranty management.

• Knowledge of API 610, API686, API 682, and rotating equipment practices is preferred.

• Root Cause Failure Analysis (RCA/RCFA)

• Pump & Mechanical Seal Troubleshooting

• Vibration & operating Data Analysis

• Customer Relationship Management

• Technical Report Writing

• Problem Solving

• Communication & Presentation Skills

• Cross-Functional Collaboration

What we offer you

• Excellent opportunities for development, along with a competitive salary and company bonus scheme.

• A great working environment.

• Work Location: Riyadh- Industrial Area 2

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.