Overview
Senior Operations Associate – Logistics Jobs in Dubai at Careem
Dubai, United Arab Emirates
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
We believe that delivering exceptional service to our Captains (drivers) is at the heart of what we do. As an Operations Associate in the Captain Support Center, you’ll represent our company’s core values, ensuring every Captain who walks through our doors receives timely, respectful, and high-quality support. You will engage with Captains face-to-face, resolve their concerns, and foster a positive environment that reflects our company’s culture of caring, inclusivity, and collaboration.
What you’ll do:
Front-facing Captain Support
Greet and assist Captains, addressing their inquiries and troubleshooting issues on the spot
Provide solutions or escalate issues to relevant teams as needed
Ensure every interaction is handled with empathy and aligned with our values
Issue Resolution & Coordination
Collaborate with cross-functional teams (Supply, Marketplace, and Operations) to resolve Captain concerns swiftly
Coordinate with partners or relevant stakeholders to manage day-to-day supply operations and maintain reliable fleet performance
Captain Engagement & Advocacy
Proactively gather feedback from Captains to improve overall service and product features
Champion company values by promoting courteous communication and discouraging any misbehavior
Operational Excellence
Participate in process optimization and improvement initiatives for smoother on-ground operations
Support the team with data collection, reporting, and basic analytics to drive informed decision-making
Project & Vendor Management
Assist in projects related to fleet expansion or third-party collaboration
Work closely with vendors to ensure service-level agreements are met, maintaining strong professional relationships
What you’ll need
Experience
1–3 years of relevant experience in operations, customer service, or a similar front-facing role
Exposure to fast-paced, high-volume environments is highly beneficial
Customer-Centric Mindset
Ability to handle face-to-face interactions with confidence, patience, and empathy
Strong interpersonal skills, comfortable teaching and guiding others
Operational Agility
Experience juggling multiple priorities in a fast-paced setting
A proactive approach to problem-solving, with an ability to coordinate across teams
Analytical & Technical Skills
Basic proficiency in data analysis; proficiency in Excel is mandatory
Bonus points for experience with SQL, Python, or BI tools (e.g., Tableau)
Drive & Resilience
Willingness to roll up your sleeves, take ownership, and persevere through challenges
Committed to embodying and upholding company values, ensuring a respectful environment for all
Self-Starter Attitude
Comfortable with minimal oversight, able to seek out the information and resources needed to excel
Eager to learn and adapt in a dynamic operational setting
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Title: Senior Operations Associate – Logistics
Company: Careem
Location: Dubai
