Overview
Senior Officer – Loans –Retail & Deposits Jobs in Riyadh, Saudi Arabia at First Abu Dhabi Bank (FAB)
Title: Senior Officer – Loans –Retail & Deposits
Company: First Abu Dhabi Bank (FAB)
Location: Riyadh, Saudi Arabia
Job Purpose:
This role is primarily responsible for controlling & processing of transactions, processing coordination with other sections of Operations and internal stakeholders to ensure smooth workflow and delivery of high quality and timely service to internal customers
Ensuring efficient error free processing/authorization of transactions with strict compliance to policies and within the agreed SLAs.
To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable
Performing reconciliations and follow-ups on outstanding/pending
Undertaking all daily-processing activities related to a particular product or sub function
To be responsible as primary custodian of security items & customer records
To participate actively in the various initiatives within section / unit / department/division/group and the Bank as and when required.
To engage on any other activity, falling within pretext of a Processor
Key Accountabilities:
Policies, Systems, Processes & Procedures
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
Continuous Improvement
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Reporting
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
Other Accountabilities:
Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits – INA/RMU/ORC.
Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
NIL critical findings in regulatory /external/internal audits.
No. of PI (process improvement) proposals found fruitful by management.
No. of successful PIs implemented.
Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
Ensure excellent housekeeping standards at all times.
Support multi desks and multi functions within the department.
Qualification & Experience:
Minimum Qualification
Bachelor’s degree or related discipline.
Minimum Experience
Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the loans facility function.
