Overview
Senior IT Specialist Jobs in Beirut, Lebanon at TREX Lebanon
The Senior IT Specialist is responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company.
MAIN DUTIES AND RESPONSIBILITIES
• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems
• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues
• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions
• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.
• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager
• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed
• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts
• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs
• Support integrations between software systems, websites, APIs, ERP, and third-party business applications
• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager
• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports
• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned
• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity
• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures
• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security
• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time
• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks
Title: Senior IT Specialist
Company: TREX Lebanon
Location: Beirut, Lebanon
