Overview
Senior Executive, SME (National Talents Only) Jobs in Dubai, United Arab Emirates at Dubai Department of Economy and Tourism
JOB OBJECTIVE:
The Senior Executive, Emirati Supplier Program, coordinates and supports the day-to-day delivery of supplier registration, onboarding, compliance follow-up, and supplier support activities for Emirati-owned SMEs under the Emirati Supplier Program. The Senior Executive is responsible for handling assigned supplier cases, validating operational inputs, tracking supplier progression and compliance requirements, coordinating follow-up with internal and external stakeholders, and ensuring the accurate and timely execution of programme activities in line with approved procedures and service standards.
KEY ACCOUNTABILITIES:
Core Functional Responsibilities & Subject Matter Expertise
- Coordinate assigned supplier registration, verification, onboarding, and follow-up activities to ensure timely processing and accurate progression of Emirati-owned SMEs through the supplier registry process.
- Handle day-to-day coordination of assigned supplier cases, including communication with suppliers, document follow-up, system access support, case status tracking, and completion of required onboarding steps.
- Review submitted supplier information, supporting documents, declarations, and registration records for completeness, readiness, and alignment with approved programme requirements.
- Coordinate supplier onboarding activities by confirming eligibility-related requirements, validating completion of required steps, and supporting readiness for inclusion in the official supplier registry.
- Track supplier progression across registration, onboarding, compliance follow-up, and participation stages, and ensure pending actions are followed up in a timely manner.
- Liaise with suppliers on operational matters related to account access, documentation requirements, onboarding status, procurement-related support requests, and routine follow-up actions.
- Coordinate with government entities, the Department of Finance, the Department of Economy and Tourism, procurement platforms, and relevant stakeholders on assigned operational matters related to supplier data, onboarding, and eligibility follow-up.
- Handle non-routine follow-up matters related to supplier documentation gaps, access issues, onboarding delays, registry updates, and operational escalations, and raise significant concerns where required.
- Monitor supplier compliance-related requirements, outstanding submissions, validation steps, and programme adherence actions, and highlight delays, issues, or gaps requiring intervention.
- Validate supplier trackers, onboarding records, eligibility updates, participation logs, and operational inputs before submission for reporting or management review.
- Prepare detailed operational updates, case summaries, onboarding status reports, and reporting inputs on assigned supplier activities for review by the Manager.
- Track supplier inquiries, feedback, support requests, and recurring case issues, and maintain accurate records of actions taken and outcomes achieved.
- Follow up with internal teams and external stakeholders on pending actions, operational dependencies, unresolved case matters, and programme requirements affecting supplier progression.
- Support the coordination of supplier education activities, including onboarding sessions, workshops, advisory clinics, and guidance delivery related to tendering, invoicing, delivery terms, and payment cycles.
- Review supplier feedback, recurring support issues, and operational observations, and provide practical input to improve supplier onboarding, support processes, and programme delivery.
- Maintain accurate and up-to-date records of supplier interactions, registry updates, case movement, compliance-related actions, and programme outcomes in relevant systems and trackers.
- Support the preparation and updating of supplier-facing materials, guidance notes, onboarding content, templates, and operational resources to ensure clarity, consistency, and usability.
- Ensure all assigned activities are carried out in line with approved programme frameworks, operational procedures, compliance requirements, and service standards.
- Support post-engagement follow-up by tracking supplier participation outcomes, readiness updates, and suppliers requiring further support, escalation, or referral.
- Identify recurring coordination issues, documentation gaps, delays, and operational inefficiencies, and raise practical observations to strengthen service quality and follow-up effectiveness.
Title: Senior Executive, SME (National Talents Only)
Company: Dubai Department of Economy and Tourism
Location: Dubai, United Arab Emirates
