Overview
Salesforce Administrator Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Ohana Development
Salesforce Administrator
Department: Client Success
About the Role
We are seeking a highly motivated and detail-oriented Salesforce Administrator to manage and optimize our Salesforce platform, ensuring it effectively supports the commercial team’s end-to-end sales lifecycle and will play a key role in maintaining system performance, supporting users, and delivering actionable business insights.
Key Responsibilities
Salesforce Administration
- Manage the day-to-day administration of the Salesforce platform.
- Create, configure, and maintain user accounts, roles, profiles, permission sets, and security settings.
- Support user onboarding, training, and troubleshooting to ensure effective system adoption.
- Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation.
- Ensure data integrity by monitoring data quality, duplicate management, and system governance.
- Coordinate system testing, enhancements, and deployments in collaboration with internal stakeholders and external consultants when required.
Commercial & Sales Support
- Support the commercial team throughout the full sales lifecycle, from lead management to customer handover.
- Ensure Salesforce is configured to align with business processes and continuously improve operational efficiency.
- Assist with process improvements and recommend system enhancements that support sales and customer relationship management.
Reporting & Analytics
- Develop, maintain, and enhance reports and dashboards to provide meaningful business insights.
- Generate regular sales, pipeline, and performance reports for management.
- Analyze system data and recommend improvements based on business requirements.
User Support
- Act as the primary point of contact for Salesforce-related queries and technical support.
- Resolve user issues promptly while ensuring minimal disruption to business operations.
- Prepare user guides and deliver training sessions for new and existing employees.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 3 years of hands-on Salesforce Administration experience.
- UAE experience is preferred.
- Real estate industry experience is highly preferred.
- Strong understanding of Salesforce Sales Cloud and CRM best practices.
- Experience supporting the complete commercial/sales lifecycle within Salesforce.
- Proficiency in creating reports, dashboards, and data analytics within Salesforce.
- Experience managing user permissions, profiles, roles, and system configurations.
- Strong problem-solving skills with excellent attention to detail.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201) or equivalent.
- Additional Salesforce certifications are an advantage.
- Experience working with Salesforce integrations and third-party applications is a plus.
- Familiarity with real estate sales processes and CRM workflows.
Key Competencies
- Salesforce Administration
- CRM Configuration & Customization
- User Management & Security
- Sales Process Optimization
- Reporting & Dashboard Development
- Data Management & Governance
- Troubleshooting & User Support
- Business Process Improvement
- Communication & Stakeholder Management
- Attention to Detail
Title: Salesforce Administrator
Company: Ohana Development
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
