Overview
Sales Officer (Credit Card) Jobs in Dubai at FinRidge Commercial Brokers
Automotive Service Advisor – Essential Duties
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Ability to follow oral and written instructions with attention to detail
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Perform detailed daily record keeping and reporting
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer’s signature on repair order; provides customer with a copy.
Establishes customer’s method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Keeps work area clean.
Other tasks as assigned
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary.
Communicate estimated completion time, regular updates and follow through on each customer vehicle.
Coordinate the detail of every vehicle prior to delivery.
Coordinate the delivery time or pick up with each customer
Automotive Service Advisor – Certificates, License
Valid Driver’s License
Automotive Service Advisor – Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Automotive Service Advisor – Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Service Advisor Skills and Qualifications
Previous Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales Experience, Enthusiastic Attitude, Self-Motivated
Job Types: Full-time, Permanent
Pay: AED1,000.00 – AED4,000.00 per month
Ability to commute/relocate:
Sharjah: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Diploma (Preferred)
Experience:
Automotive Service Advisor: 2 years (Required)
Language:
English , Arabic , Hindi (Preferred)
License/Certification:
UAE Driving License (Preferred)
Location:
Sharjah (Preferred)
Application Deadline: 10/04/2025
Title: Sales Officer (Credit Card)
Company: FinRidge Commercial Brokers
Location: Dubai
