Sales Associate

Overview

Sales Associate Jobs in Doha at Pistach&More Sweets and Flowers

Job Description:

1. Customer Service

• Welcome every customer warmly and professionally.
• Understand customer needs and recommend suitable products.
• Provide detailed product knowledge, including ingredients, allergens, shelf life, and promotions.
• Handle customer inquiries and complaints professionally.
• Build long-term customer relationships through excellent service.

2. Sales Responsibilities

• Achieve daily, weekly, and monthly sales targets.
• Upsell and cross-sell products to increase the average transaction value.
• Promote seasonal items, gift boxes, flowers, chocolates, cakes, beverages, and promotional offers.
• Encourage repeat business through outstanding customer service.

3. Cashier Responsibilities

• Operate the Point of Sale (POS) system accurately.
• Process cash, credit/debit card, mobile wallet, and online payments.
• Open and close the cashier according to company procedures.
• Count and reconcile cash drawers at the beginning and end of each shift.
• Print receipts and ensure every transaction is correctly recorded.
• Report any payment discrepancies immediately.
• Process refunds, exchanges, and void transactions only with proper authorization.
• Maintain complete confidentiality regarding financial transactions.
• Ensure the cashier area remains organized and secure.

4. Online Platform Management

Responsible for managing all online ordering platforms assigned to the branch.

• All online ordering platforms

Responsibilities include:

• Check all platforms every hour.
• Ensure the branch status is Online during operating hours.
• Turn OFF unavailable products immediately.
• Turn products back ON once available.
• Accept and prepare orders promptly.
• Monitor order preparation times.
• Minimize order cancellations.
• Coordinate with warehouse and supervisors regarding unavailable items.
• Report any platform technical issues immediately.
• Ensure menu prices, availability, and product images remain accurate.
• Monitor customer comments and delivery issues when applicable.

5. Inventory Management

• Perform daily inventory counts as scheduled.
• Conduct inventory using barcode scanners only.
• Never manually enter products unless authorized.
• Follow FIFO (First In, First Out) at all times.
• Check expiry dates daily.
• Separate expired, damaged, or returned products according to company procedures.
• Report stock shortages immediately.
• Assist in receiving stock deliveries.
• Verify received quantities against invoices and transfer documents.
• Report damaged or missing items immediately.
• Ensure inventory accuracy at all times.

6. Product Quality & Food Safety

• Ensure all products meet Pistach & More quality standards.
• Inspect products before displaying them.
• Remove expired or damaged products immediately.
• Maintain food safety and hygiene standards.
• Monitor refrigerators and display units to ensure proper temperatures.
• Report any quality issues immediately.

7. Merchandising

• Maintain attractive product displays.
• Refill shelves before products run out.
• Ensure correct pricing and product labels.
• Follow company display standards.
• Keep shelves organized and clean.
• Rotate products according to FIFO.

8. Shop Operations

• Open and close the store according to company procedures.
• Maintain branch cleanliness throughout the day.
• Ensure packaging materials are sufficiently stocked.
• Prepare gift packaging when required.
• Answer telephone and WhatsApp inquiries professionally.
• Assist with customer collections and pre-orders.
• Coordinate with warehouse regarding urgent stock requirements.

9. Cleaning & Housekeeping

• Maintain cleanliness of:
• Sales floor
• Display shelves
• Refrigerators
• Cashier area
• Preparation area
• Storage area
• Follow daily cleaning schedules.
• Ensure all equipment is clean and operational.

10. Teamwork

• Work cooperatively with colleagues.
• Support other branches when required.
• Attend all company meetings and training sessions.
• Follow management instructions promptly.
• Maintain a positive attitude and professional behavior.

Pay: QAR1,800.00 – QAR2,000.00 per month

Application Question(s):

• I have read and understood the Sales Associate Job Description and agree to perform the duties and responsibilities outlined therein.
• I confirm my availability to join the company immediately upon receiving an employment offer.
• I confirm my willingness to transfer my QID immediately upon successful completion of the probation period, in accordance with the company’s employment policy.
• I confirm that I will provide a No Objection Certificate (NOC) or any other required employment documents, if applicable.
• I confirm that all information and documents provided during the recruitment process are true, accurate, and complete. I understand that providing false or misleading information may result in the withdrawal of the employment offer or termination of employment.
• I confirm my willingness to relocate and work at any Pistach&More branch or location as required by business needs.

Experience:

• Sales: 2 years (Required)

Work Location: In person

Title: Sales Associate

Company: Pistach&More Sweets and Flowers

Location: Doha