Overview
Sales Associate Jobs in Doha, Qatar at Harvey Nichols
Title: Sales Associate
Company: Harvey Nichols
Location: Doha, Qatar
Position Purpose
The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standard.
The duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
Key Functions
Ensure high levels of customer satisfaction through excellent sales service
Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns and refunds of merchandise
Team up with co-workers to ensure proper customer service
Report to Store Manager
Build productive trust relationships with customers
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing
the store’s design)
Behavioral Attributes
Communication skills
Creative
Customer service centric
Drive and energy
Building working relationships
Team player
Problem solving
Onboarding Profile
Proven work experience as a Retail Sales associate
Basic understanding of sales principles and customer service practices
Proficiency in English
Basic Math skills
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible shifts
High school degree
Customer service focused, love for fashion
Technologically savvy, detail-oriented individual
