Overview
Retention Agent Jobs in Bulgaria at Growth West Marketing
We are currently hiring an experienced and goal-oriented Retention Agent to join the UK desk of a dynamic and international Forex brokerage.
This is an exciting opportunity to be part of a fast-paced, client-focused environment where your communication skills and sales expertise will directly impact the growth and retention of a key client base.
Your Role:
• Manage and grow a portfolio of UK-based clients
• Proactively retain existing clients and onboard new ones
• Identify sales opportunities and convert leads into loyal clients
• Consistently meet or exceed individual sales targets
• Work closely with the marketing team on sales campaigns and strategies
• Monitor market trends and customer feedback to suggest improvements
• Keep CRM systems updated with accurate client interactions
What We’re Looking For:
• 0–5 years of experience in a Retention position within a Forex company
• Demonstrated ability to meet KPIs and build long-term client relationships
• Solid knowledge of financial markets and trading products
• Excellent English communication, negotiation, and interpersonal skills
• Self-motivated, confident, and performance-driven
• A bachelor's degree is a plus but not mandatory
About the Company:
With a commitment to advanced technology, VIP-level customer service, and strict regulatory compliance, the company is known for its innovative approach and strong client loyalty.
What’s on Offer:
• Competitive salary package: Base + performance commissions
• A-Z relocation process, exceptional experience through the new journey
• Growth and development opportunities within a global company
• Supportive, family-like work culture
• Employee perks including:
• Fully covered sport card & private health insurance
• Weekly catering, Happy hour
• Team-building events
• Inclusive and dynamic workplace environment
If you're ready to take your retention career to the next level and work with a leader in the Forex industry — we want to hear from you!
Title: Retention Agent
Company: Growth West Marketing
Location: Bulgaria
