Overview
Retail Relationship Officer Jobs in Dubai, United Arab Emirates at Banque Misr UAE
Title: Retail Relationship Officer
Company: Banque Misr UAE
Location: Dubai, United Arab Emirates
Role Description:
Market and sell the bank’s various products and achieve the retail banking targets.
Provide all banking services to customers of a prominent level of quality and efficiency in accordance with the customer service standards of the Bank.
Educate and encourage the customers to use alternative electronic channels for the Bank’s diverse services.
Achieve the profitability targets of the branch.
Main Duties & Responsibilities
:Strengthen relationships with the customers to identify their needs and create sales & marketing opportunities that meet their needs
.Provide excellent banking services to customers and focus on customer satisfaction & resolve customer querie
sPromotes bank products and services to achieve assigned targets (accounts opening, debit cards, internet banking, TDs, Secured loans, credit cards, Retail loans, etc.…
)Follow different methods to realize sales opportunities through (Calls – Visits – Meetings …. etc.
)Approach lists of leads to be contacted and obtain referrals from existing customer
sCross-sell various bank products like payroll, LGs, LC
sHandle of following service within approved bank procedures of signature changes and updates
.Guide the customers to use the various electronic banking services and educate them on how to use them (ATM – Online Banking & Mobile APP
)Record daily sales activities and monitor the personal performance towards target achievement through different systems such as (CRM or SALES APP
)Refer to corporate products (credit and non-credit
)Contribute to realizing the branch’s profitability by focusing on selling high-profitability product
sExecute all the procedures related to the account openin
gReporting any suspicious transactions to the compliance AML departmen
tResponsible for implementation of all related consumer rights protection clauses at his leve
l
Experience Fi
eldBachelor’s degr
ee.2 – 5 years of banking experience in consumer banking relationships in U
AE.Basic knowledge of Computer and banking applicati
onsGood knowledge of the banking industry and produc
ts.Proficiency in Arabic & Engli
sh.
Individual ski
lls:Integrity & loy
altyGood selling sk
illsGood communications sk
illsGood presentation sk
illsGood negotiation sk
illsStrong numerical abi
lityTime and stress manage
mentCustomer service orienta
tionAccuracy and attention to de
tail
Mindsets & Beha
viors:A high degree of Integrity i
n workCompetent knowledge of b
ankingSolution-seeking approach to chall
enges.Organized and systematic work mana
gementAbility to deliver quality work under minimum superv
ision.
