Overview
Operations Manager Jobs in Dubai at J.S. Lootah Group
F&B QSR Operations Manager
Location: Dubai, UAE
Industry: Food & Beverage | Quick Service Restaurant (QSR)
About the Role
We are looking for a dynamic, commercially driven, and highly experienced F&B QSR Operations Manager to lead the operations of our rapidly growing Quick Service Restaurant (QSR) business.
This is a senior leadership role responsible for driving operational excellence across multiple restaurant locations, Central Kitchen operations, catering and events, and new business expansion. The successful candidate will be a strategic leader with a strong background in multi-unit restaurant management, profitability, business growth, and team development.
The Operations Manager will work closely with Executive Management to execute the company’s growth strategy while ensuring exceptional guest experiences, operational efficiency, food safety, and sustainable profitability.
Key ResponsibilitiesOperations Leadership
- Lead the day-to-day operations of multiple restaurant locations and Central Kitchen.
- Ensure all restaurants consistently achieve company operational standards and SOPs.
- Monitor restaurant performance and implement action plans to improve sales, profitability, productivity, and customer satisfaction.
- Conduct regular operational audits and compliance inspections.
- Drive operational excellence across dine-in, takeaway, drive-thru, delivery, catering, and cloud kitchen operations.
- Improve service speed, product consistency, and overall guest experience.
Strategic Planning & Business Expansion
- Develop and execute operational strategies aligned with company objectives.
- Support the company’s expansion across the UAE and GCC.
- Lead new restaurant openings from site selection through operational readiness and launch.
- Participate in restaurant design, kitchen workflow planning, equipment selection, and operational setup.
- Conduct market and competitor analysis to identify growth opportunities.
- Lead continuous improvement initiatives to increase operational efficiency and profitability.
Financial & Commercial Management
Take full ownership of operational financial performance including:
- Sales Growth
- Gross Profit
- EBITDA
- Operating Profit
- Food Cost
- Labor Cost
- Packaging Cost
- Prime Cost
- Inventory Management
- Waste Reduction
- Budget Control
Responsibilities include:
- Managing restaurant P&L performance.
- Preparing annual operational budgets and forecasts.
- Monitoring daily, weekly, and monthly financial KPIs.
- Driving profitability while maintaining excellent customer service.
- Implementing cost-saving initiatives without compromising quality.
- Optimizing labor scheduling and productivity.
Leadership & People Development
- Lead, coach, and mentor Area Managers, Restaurant Managers, Supervisors, and Central Kitchen teams.
- Develop future leaders through succession planning.
- Build a high-performance culture focused on accountability and continuous improvement.
- Conduct performance reviews and KPI evaluations.
- Support recruitment, onboarding, learning & development, and employee engagement initiatives.
- Foster a positive workplace culture that promotes teamwork, ownership, and operational excellence.
Customer Experience
- Ensure outstanding guest satisfaction across all restaurants.
- Monitor customer feedback from Google Reviews, Talabat, Deliveroo, Careem, social media, and other delivery platforms.
- Develop corrective action plans to improve customer experience.
- Reduce complaints and improve customer loyalty.
- Resolve escalated customer issues professionally.
Quality, Food Safety & Compliance
- Ensure full compliance with HACCP, Municipality regulations, food safety standards, and company policies.
- Maintain high standards of food quality, hygiene, sanitation, and workplace safety.
- Conduct operational risk assessments and preventive action plans.
- Ensure compliance with UAE labor laws and company policies.
Supply Chain & Central Kitchen
- Work closely with Purchasing, Warehouse, Logistics, and Central Kitchen teams.
- Improve production planning and forecasting.
- Optimize inventory management and stock availability.
- Reduce food waste and inventory variances.
- Improve supply chain efficiency while minimizing operational disruptions.
- Ensure timely distribution of products to all restaurant locations.
Events, Catering & Brand Activations
- Lead the planning, execution, and operational management of:
- Corporate Catering
- Outdoor Catering
- Food Festivals
- Mall Activations
- Community Events
- Pop-up Stores
- Product Launches
- Brand Activations
- Coordinate manpower, logistics, equipment, transportation, food production, and operational readiness.
- Work closely with Marketing and Sales teams to maximize brand visibility and revenue opportunities.
- Ensure exceptional food quality, service standards, and customer experience during all events.
- Build strong relationships with corporate clients, government entities, malls, schools, universities, hotels, event organizers, and strategic partners.
- Identify new catering and event opportunities that contribute to revenue growth.
- Prepare post-event performance reports and ROI analysis.
Reporting & Performance Management
Monitor and analyze key operational KPIs including:
- Sales Growth
- EBITDA
- Gross Profit
- Food Cost %
- Labor Cost %
- Operating Profit
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Mystery Shopper Results
- Order Accuracy
- Delivery Performance
- Restaurant Audit Scores
- HACCP Compliance
- Employee Productivity
- Staff Turnover
- Training Completion
- Inventory Variance
- Waste Percentage
- Operational Excellence Score
- New Store Opening Success
- Catering & Events Revenue
- Event Profitability (ROI)
- Budget Adherence
Prepare weekly, monthly, quarterly, and annual business reviews with actionable recommendations.
Qualifications
- Bachelor’s Degree in Hospitality Management, Business Administration, Operations Management, or a related field.
- MBA is an advantage.
- HACCP, Food Safety, Lean Management, Six Sigma, or Operations certifications are preferred.
Experience
- Minimum 8–10 years of experience in the Food & Beverage industry.
- Minimum 5 years in a senior multi-unit QSR Operations Management role.
- Proven experience managing multiple restaurant locations.
- Strong Central Kitchen operational experience.
- Demonstrated success in business expansion and new store openings.
- Experience managing catering, events, and brand activations is highly desirable.
- GCC/UAE experience is highly preferred.
Required Skills
- Multi-unit restaurant operations
- Strategic planning and business development
- Commercial and financial acumen
- P&L management
- Budgeting and forecasting
- Cost control and profitability improvement
- Central Kitchen operations
- Supply chain management
- Inventory management
- Labor optimization
- Operational excellence
- Process improvement
- Project management
- Leadership and coaching
- Change management
- Customer experience management
- HACCP and food safety compliance
- Data analysis and KPI management
- Excellent communication and presentation skills
- Ability to thrive in a fast-paced, high-growth environment
Key Performance Indicators (KPIs)
- Revenue Growth
- Same-Store Sales Growth
- EBITDA Achievement
- Operating Profit
- Gross Margin
- Food Cost %
- Labor Cost %
- Prime Cost
- Inventory Accuracy
- Waste Reduction
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Mystery Shopper Score
- Restaurant Audit Score
- Food Safety Compliance
- Order Accuracy
- Delivery SLA Performance
- Employee Engagement
- Staff Retention
- Training Completion Rate
- Operational Excellence Score
- New Store Opening Success
- Catering & Events Revenue
- Event ROI
- Brand Activation Success
- Budget Adherence
Why Join Us?
- Competitive salary package
- Performance-based incentives
- Career growth and leadership development opportunities
- Opportunity to lead a fast-growing QSR brand with ambitious expansion plans across the UAE and GCC
- Exposure to multi-brand restaurant operations, Central Kitchen, catering, and large-scale events
- Collaborative and innovative work environment where your ideas and leadership will shape the future of our business
Pay: AED8,000.00 – AED15,000.00 per month
Work Location: In person
Title: Operations Manager
Company: J.S. Lootah Group
Location: Dubai
