Overview
Reservation Specialist Jobs in Dubai, UAE at DAMAC Properties
Roles and responsibilities
The Role
is responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.  To represent the company by following the standard operating procedures set by the organization  Proactively sell and upsell all products and services within the property  Handle queries through telephone, fax, and email  Make reservations for customers based on their various requirements  Provide support to customers who may need to amend or cancel a reservation  Prepares letters of confirmation  Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service  Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks  Any other duty that may be requested by the management    Qualifications And Experience    Minimum 1 year of Reservations
Experience with
a luxury 5 Star Hotel  Worked in Multi-Cultural environment  Opera knowledge  Proficient in Microsoft applications
Strongcommunicationskills
Highly motivated individual with strong organizational skills  High level of integrity and customer focus  Arabic speaker is a plus    Desired candidate profile    Managing Reservations Booking and Confirming Reservations  :
Taking reservations by phone, email, or through online booking platforms, and confirming all booking details with guests. Ensuring that the reservation system is updated accurately with guest details.  Special Requests  :
Handling special requests such as room preferences, additional amenities, or dietary needs and ensuring these are communicated to the relevant departments.  Reservation Modifications  :
Modifying existing reservations, including changes to dates, room types, or cancellations, and ensuring that changes are properly reflected in the system.  Booking Confirmation  :
Sending booking confirmations and providing guests with necessary details, including dates, times, rates, and any required pre-arrival instructions.
Customer Service and
Communication
Answering Queries  :
Addressing customer inquiries about room availability, rates, services, and policies. Providing information on the property’s amenities, facilities, and local attractions.  Providing Recommendations  :
Offering suggestions to guests regarding room types, upgrades, packages, or promotions, tailoring recommendations to
guest needs
.  Resolving Issues  :
Handling booking issues, such as overbookings or guest complaints, and working with the management team to find resolutions in a professional and
customer-centric
manner.
Managing Availability and Inventory Availability Tracking  :
Keeping track of room availability, including peak times, holidays, and any maintenance schedules that might affect room availability. Ensuring that the reservation system is up to date.  Overseeing Room Blocks  :
Managing group reservations and large bookings, ensuring that adequate room blocks are set aside and reservations are processed efficiently. Â Up-selling and
Cross-selling
:
Promoting additional services or room upgrades to maximize revenue, such as premium room categories, early check-ins, late check-outs, or add-on…
Title: Reservation Specialist
Company: DAMAC Properties
Location: Dubai, UAE
Category: Customer Service/HelpDesk, Hospitality / Hotel / Catering
