Overview
Receptionist Jobs in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates at Accor
Title: Receptionist
Company: Accor
Location: Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Key Responsibilities
Guest Services
Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
Provide accurate information about resort facilities, services, and local attractions.
Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
Reservation Management
Manage room reservations, cancellations, and modifications using the property management system.
Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
Administrative Duties
Maintain accurate records of guest information, room assignments, and billing details.
Prepare reports on room occupancy, revenue, and guest feedback for management review.
Handle incoming calls, emails, and messages professionally and efficiently.
Collaboration and Teamwork
Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
Assist in coordinating guest arrivals, departures, and transportation arrangements.
Upselling and Revenue Maximization
Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
Offer personalized recommendations for dining, spa treatments, and activities within the resort.
Compliance and Standards
Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
Qualifications
High school diploma or equivalent; hospitality or tourism education preferred.
Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
Proficiency in using property management systems (e.g., Opera)
Strong interpersonal, communication, and problem-solving skills.
Fluent in English; additional languages are an asset.
