Overview
Receptionist Jobs in Doha at First Capital Group
The Receptionist is responsible for providing professional front-desk and customer service support, welcoming clients and visitors, handling inquiries, managing bookings and payments in accordance with company procedures, and ensuring smooth daily reception operations.
The Receptionist represents the company as the first point of contact and is expected to maintain a professional, friendly, and efficient approach at all times.
Key Responsibilities
- Welcome and greet all clients, members, guests, and visitors in a professional and friendly manner.
- Provide accurate information regarding the company’s services, facilities, programs, packages, prices, and operating procedures.
- Handle customer inquiries through telephone calls, WhatsApp, email, and other approved company communication channels.
- Manage bookings, reservations, appointments, and customer schedules through the approved company system.
- Ensure all bookings are properly confirmed and recorded in the system.
- Verify customer payments and booking status before allowing access to the facilities or services.
- Follow the company’s No Payment – No Access policy and ensure no unauthorized access is permitted.
- Ensure no cash payments are accepted unless specifically authorized by management.
- Issue or coordinate invoices, receipts, and payment confirmations in accordance with company procedures.
- Maintain accurate customer information and booking records.
- Follow up with clients regarding bookings, packages, renewals, payments, and pending inquiries.
- Promote company services, memberships, packages, classes, and available offers to customers.
- Support sales activities by responding to leads and converting customer inquiries into confirmed bookings where possible.
- Coordinate with coaches, supervisors, operations staff, and other departments regarding daily schedules and customer requirements.
- Ensure reception staff and relevant departments are informed of schedule changes, cancellations, and operational updates.
- Handle customer complaints professionally and refer serious or unresolved matters to the Supervisor or Management.
- Maintain a professional and organized reception area at all times.
- Monitor the reception area and immediately report any operational, maintenance, safety, or customer-related issues.
- Ensure customers comply with company policies, facility rules, and booking procedures.
- Maintain confidentiality of customer, employee, and company information.
- Use only approved company telephone numbers, email addresses, and communication channels for work-related matters.
- Ensure company information and customer data are not shared with unauthorized persons.
- Complete the required shift handover and provide accurate information to the next shift.
- Prepare and send daily or shift reports as required by the Supervisor or Management.
- Record all important incidents, customer complaints, pending payments, booking issues, and operational matters in the handover report.
- Monitor and respond to company emails and messages during the assigned shift.
- Follow the approved attendance procedures and use the fingerprint attendance system as required.
- Report to work on time and be ready at the reception desk before the start of the assigned shift.
- Maintain professional appearance and wear the approved company uniform during working hours.
- Treat customers, colleagues, coaches, and management professionally and respectfully.
- Follow all company policies, procedures, management instructions, and internal regulations.
- Attend training sessions, meetings, and operational briefings when required.
- Perform any other reception, customer service, sales support, or administrative duties assigned by the Supervisor, HR Manager, or Management.
Qualifications and Experience
- High school diploma or equivalent; a diploma or bachelor’s degree is an advantage.
- Previous experience in reception, customer service, hospitality, sports facilities, gyms, clubs, or a similar environment is preferred.
- Experience in handling customers, bookings, and telephone inquiries is an advantage.
- Basic experience with booking systems, CRM systems, or point-of-sale systems is preferred.
Skills and Competencies
- Excellent customer service and interpersonal skills.
- Strong communication skills.
- Professional and friendly attitude.
- Ability to communicate clearly with customers and colleagues.
- Strong organizational and multitasking skills.
- Ability to work under pressure and manage busy reception periods.
- Strong attention to detail and accuracy.
- Basic sales and customer follow-up skills.
- Ability to handle customer complaints professionally.
- Ability to work independently and as part of a team.
- Basic computer skills and proficiency in Microsoft Office.
- Ability to use booking and customer management systems.
- Good command of English; Arabic is an advantage.
- Professional appearance and behavior.
Key Performance Indicators (KPIs)
- Customer service quality and customer satisfaction.
- Accuracy of bookings and customer records.
- Compliance with payment and access procedures.
- Number of customer inquiries successfully converted into bookings.
- Timely response to calls, WhatsApp messages, and emails.
- Accuracy and completion of shift handover reports.
- Attendance and punctuality.
- Compliance with company policies and procedures.
- Customer complaint handling and escalation.
- Accuracy of payment and booking verification.
- Reception area organization and professional presentation.
- Completion of daily assigned tasks and reports.
Authority and Responsibility
The Receptionist is responsible for managing daily front-desk activities and ensuring that all customer bookings and access procedures are handled in accordance with company policies.
The Receptionist is authorized to provide approved information regarding services, prices, packages, and schedules and to process bookings in accordance with established procedures.
The Receptionist is not authorized to provide discounts, complimentary services, unauthorized bookings, credit arrangements, refunds, or exceptions to company policies without prior management approval.
Any unusual request, customer dispute, payment issue, or exception must be immediately referred to the Supervisor or Management.
The Receptionist must maintain strict confidentiality regarding customer, employee, operational, and company-related information.
Work Location: In person
Title: Receptionist
Company: First Capital Group
Location: Doha
