Overview
Product Support Specialist Jobs in Abha, Saudi Arabia at Olayancareer
Location: Abha
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Sub Department:
Sales & Marketing – Field Sales
Number of Openings: 1
Role Purpose
Responsible for Transportation Department Products related issues.
Job Accountabilities & Activities
Local Sales Organization:
To efficiently and in a timely manner place orders on Scania.
To ensure that ordered units meet specifications, prevent mistakes in specifications, and prevent delays in shipment.
Ability to answer customers’ and sales team’s technical questions.
Actively and efficiently answer product-related queries.
Identify new segments with high potential.
Generate reports on competitors’ product range and their sales and marketing activities.
Prepare tenders whenever needed actively and efficiently.
Comply with product features and legal regulations to avoid non-compliance.
Generate required calculation reports to professionally support the sales team.
Receive ordered trucks from suppliers without mistakes regarding original specifications.
Utilize available tools from suppliers to support the sales team.
Improve sales teamproduct knowledgeand keep them updated with any developments from the supplier.
Actively participate in meetings, seminars, and local exhibitions in a professional manner.
Liaise between sales and after-sales departments for smooth and efficient attendance to customer problems when they arise.
Handle all homologation issues with local authorities.
Local Product Management in coordination with line-manager:
Handle online ordering and product follow-up efficiently and in a timely manner.
Generate reports on newly developed customer demands.
Monitor market trends and expected future transport developments.
Keep management updated with competitors’ movements in the market.
Maintain good contact with local authorities related to our industry to stay informed about legal issues.
Stay updated with sales tools introduced by suppliers.
Maintain a high level ofproduct knowledgeto train the sales force whenever needed.
Liaise with local Body Builders:
Handle all superstructure issues with the body builders from getting offers to delivery.
Support body builders with needed information to facilitate their jobs.
Arrange and conduct seminars to improve body builders’ knowledge about our products.
Receive defect-free products.
Education & Certifications
Graduate in Engineering.
Required Years of Experience
1 to 2 years of experience.
Intermediate or advanced knowledge of Office Automation products and their capabilities, such as Multifunction products (MFPs), Point of Sales (POS), Barcode Printers (BCPs), Large Format MFPs, Managed Print Solutions (MPS).
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Title: Product Support Specialist
Company: Olayancareer
Location: Abha, Saudi Arabia
Category: Sales
