Overview
Payment Operations Senior Manager Jobs in Riyadh, Saudi Arabia at SAB
Title: Payment Operations Senior Manager
Company: SAB
Location: Riyadh, Saudi Arabia
Job Title: Payment Operations Senior Manager
Department: Operations
Location: Riyadh
Core Responsibilities:
Ensure knowledge transfer and career progression towards identification of a suitable successor.
Ensure to develop and support the team in their Learning journey.
All Non-STP Payments to be processed prior to the relevant cut-off time.
Adherence to the relevant cut off times and timely referral wherever clarification, funding approvals are required (for all Non-STP Transactions) 2) Investigations Ack/Response within 48 Hours – for all cases raised through CRM and branches. 3) Dividend – 10 Working Days – Till the implementation of new div system then this should be reviewed again 4) Cheques – Before the cut off times. 5) Respond / solve the complains received from CE team within the TAT. 6) Ensure all GL accounts / non GL related to payment, are under control and close monitoring to avoid any breach (GL cleansing exercise on going) before monthly submission to GLARE system.
Straight Through Processing (STP) Reduce Manual Payments and Improve Automation through the use of RPA and implementation of E-Forms.
Align and execute the initiatives in payment strategy. Implementation of Payments HUB – Implementation of case management in Payment Investigations, Implementation of RPAs, Voucher processing process.
Eliminate manual touch points, improve the TAT through auto response and upgrade the customer experience.
Reduce Overall Operations cost, Talent retention, building succession plan for all key staff in your team and apply rotation to test the readiness and capabilities, Learning and Growth.
Implementation of Payments HUB – Implementation of case management in Payment Investigations, Implementation of RPAs, Voucher processing process
Qualification and Experience:
Bachelor’s degree in Business Administration, Master’s degree is preferred.
Around 10 years of experience with preferred 4 years in a relevant role.
Written and spoken English is essential, Arabic is preferred.
Prior experience in operations in banking sector.
ISO 200022 experience.
