Overview
Patient Relationship Executive Jobs in Dubai at Aims Healtcare LLC
Job Summary:
We are looking for an enthusiastic and customer-focused Patient Relationship Executive to manage patient communication over the phone. The ideal candidate will have a strong background in telesales or telecalling, and will be responsible for handling inquiries, booking appointments, following up with patients, and providing outstanding service in a healthcare environment.
Key Responsibilities:
- Make outbound calls to patients for appointment confirmations, follow-ups, and service feedback.
- Handle inbound calls and respond to patient inquiries professionally and efficiently.
- Provide information about services, doctors, and procedures.
- Maintain accurate records of all patient interactions and follow-ups.
- Coordinate with internal teams to ensure smooth scheduling and patient experience.
- Remind patients about upcoming appointments, payments, or reports.
- Handle patient concerns or complaints with empathy and escalate issues as needed.
- Support administrative tasks related to calls, bookings, and documentation.
Desired Candidate Profile:
- Minimum 1 years of experience in telesales, telecalling, or call center/customer support roles—preferably in a healthcare or service industry.
- Strong verbal communication skills in English
- Good listening skills and a polite, patient-focused attitude.
- Ability to handle high call volumes and multitask effectively.
- Familiarity with healthcare or clinic operations is a plus.
- Proficient in MS Office and basic computer usage.
Additional Details:
- Experience: 1+ years in Telecalling/Telesales/Customer Support
- Education: Bachelor’s degree or equivalent preferred
- Shift: Rotational / Day shift (as per business needs)
- Availability: Immediate joiners preferred
Job Type: Full-time
Pay: AED4,000.00 – AED5,000.00 per month
Application Question(s):
- Are you available to join immediately?
Experience:
- Talesales: 1 year (Required)
Location:
- Dubai (Required)
Work Location: In person
Title: Patient Relationship Executive
Company: Aims Healtcare LLC
Location: Dubai
