Patient Perception Specialist

Roles and Responsibilities

Organizational Accountabilities:

• Ensure work is performed based on approved policies, processes, procedures, and instructions
• Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
• Ensure day-to-day activities are properly performed in line with policies and procedures
• Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

• Assist in administering patient satisfaction and perception surveys
• Collect and compile patient feedback from multiple channels including digital tools, in-person interviews, and suggestion boxes
• Analyze feedback results to identify patterns and potential areas for service improvement
• Coordinate with relevant departments to address patient concerns or complaints
• Participate in the planning and implementation of service recovery programs
• Help prepare reports and presentations related to perception trends and KPIs
• Support awareness campaigns aimed at educating staff about patient perception and expectations
• Ensure all perception-related activities comply with regulatory and accreditation standards
• Maintain accurate records and databases of feedback and perception data
• Assist in benchmarking patient perception performance against industry standards

• Bachelor’s degree in Healthcare Administration, Public Health, Business, or related field
• 1–3 years of experience in patient experience, quality, or data analysis roles within healthcare
• Familiarity with patient feedback tools and satisfaction indicators
• Understanding of healthcare systems and patient rights in Saudi Arabia