Overview

Operations manager Jobs in Doha at The Clean Team

Job Description

Are you a strategic, systems-oriented operations expert who excels at turning logistical chaos into clockwork efficiency?

We are a leading, high-growth cleaning services provider in Qatar, catering to premium residential, commercial, industrial, and specialized sectors. We are seeking a high-caliber, Head Office-Based Operations Manager to serve as the central nervous system of our company.

This is a strictly desk-based, executive-level operational role. You will not be visiting sites or driving field teams; instead, you will command the entire operation from our central office using cutting-edge workforce management software, data analytics, and a robust hierarchy of field supervisors. Your goal is to maximize labor utilization, maintain strict cost controls, protect profit margins, and ensure flawless service delivery.

Key Responsibilities

1. Centralized Command & Logistics Optimization

  • Master Scheduling: Oversee the digital scheduling and deployment architecture for hundreds of cleaning personnel and specialized mobile units across Qatar.
  • Capacity Planning: Analyze seasonal demand, contract pipelines, and labor availability to forecast staffing needs and prevent under- or over-utilization of resources.
  • Fleet Control Collaboration: Coordinate with the transport coordinator to optimize vehicle routing, minimizing idle time and fuel consumption based on real-time data.

2. Performance & Quality Management (Remote Oversight)

  • Supervisor Accountability: Manage, debrief, and hold accountable a team of Field Supervisors who act as your eyes and ears on-site.
  • KPI Compliance: Monitor daily operational Key Performance Indicators (KPIs), including on-time arrival rates, service completion times, and client feedback scores.
  • Incident Management: Serve as the escalation point for major operational bottlenecks, client complaints, or emergencies, resolving them swiftly via phone, email, and digital dispatch systems.

3. Financial Control & Procurement

  • Resource Allocation: Oversee the central inventory control for heavy machinery, consumables, chemicals, and uniforms. Implement strict asset-tracking protocols to minimize waste and theft.
  • Cost Optimization: Monitor labor costs, overtime expenses, and material consumption against project budgets to safeguard company profit margins.
  • Vendor & Supply Management: Negotiate with local suppliers for bulk cleaning chemicals and equipment, ensuring timely delivery to the central warehouse.

4. Client Governance & Contract Management

  • Corporate Client Liaison: Manage relationships with key commercial accounts, property management firms, and corporate clients through professional email and phone communication.
  • SLA Compliance: Ensure all contractual Service Level Agreements (SLAs) are rigorously met and documented.

5. HR, Compliance & Reporting

  • Labor Compliance: Monitor attendance, leave cycles, and accommodation-to-office transit efficiency in alignment with Qatar Labor Law.
  • Executive Reporting: Design and present weekly/monthly operational dashboards for the Board of Directors, detailing labor efficiency, cost per service, and client satisfaction trends.

Requirements & Qualifications

  • Experience: Minimum of 5–7 years of progressive operational management experience, with at least 3 years in a central command/office-based management role within the cleaning, facility management (FM), or hospitality sectors in the GCC (Qatar experience highly preferred).
  • Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Tech Savviness (Crucial): Advanced proficiency in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), specialized workforce management/scheduling software, GPS tracking platforms, and expert-level MS Excel (pivot tables, forecasting models).
  • Leadership Style: Exceptional remote leadership and commanding communication skills. Ability to manage and culturally navigate a massive workforce of diverse nationalities entirely from an office environment.
  • Language: Perfect command of professional English (written and spoken). Bilingual capabilities (Arabic, Hindi, or Tagalog) are highly advantageous.
  • Residency Status: Must currently reside in Qatar with a valid Qatar ID (QID) and must be willing to transfer their sponsorship under the company.

Work Location: In person

Title: Operations manager

Company: The Clean Team

Location: Doha

 

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.