Overview
Officer – After Sales Service & Complaints, BancTakaful | UAE Jobs in Dubai, UAE at Dubai Islamic Bank
Provide essential support to the Banc Takaful team in handlingregulatory complianceand after-sales service matters. Acting as a second-hand assistant, the role focuses on assisting with Central Bank regulatory affairs and ensuring the smooth processing of customer service requests and complaints in the after-sales phase.
Key Responsibilities:
Assist in preparing and reviewing regulatory reports and track submissions to the Compliance Department.
Track and maintain documentation record related to Central Bank regulations as a backup and assist in ensuring updates are communicated internally.
Handle routine after-sales customer service requests, such as policy amendments, surrenders, alterations, and claims.
Collaborate with internal teams and external Takaful providers to ensure smooth processing of after-sales service requests.
Escalate complex service requests or customer complaints to the line manager and ensure follow-up until resolution.
Maintain records of all customer interactions and service outcomes for reporting and performance analysis.
Assist in identifying areas for improvement in regulatory and after-sales processes.
Act as a point of contact for routine coordination with internal stakeholders, including but not limited to the Compliance Department and Takaful providers.
Remain prepared to take on a rotating role at any time and play as an efficient team player when instructed by management.
Assist in preparing training materials and shareinnovativeideas to improve both regulatory and service requirements when required.
Assist in communicating updates on regulatory or after-sales matters to the relevant teams and customers as required.
All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the line manager.
Minimum Qualifications:
Minimum higher diploma (Bachelor’s degree preferred).
Minimum 2-3 years of work experience in a similar role.
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Title: Officer – After Sales Service & Complaints, BancTakaful | UAE
Company: Dubai Islamic Bank
Location: Dubai, UAE
Category: Customer Service/HelpDesk
