Overview
Guest Service Agent Jobs in Doha, Qatar at Accor Hotels
Responsibilities
- Greet and assist guests, visitors, and staff in a friendly and professional manner
- Answer and direct incoming calls promptly and accurately using a multi-line phone system
- Provide information about services, promotions, rates, schedules, and facility policies
- Conduct outbound calls to prospective and existing clients to promote products, services, or special offers
- Manage guest appointments and inquiries.
- Log and relay messages accurately to the appropriate departments or individuals
- Coordinate with internal teams to ensure timely responses and service delivery
- Handle basic administrative tasks such as data entry, filing, and record-keeping
Qualifications
- Minimum 1 year experience in a similar position in the communication or hospitality industry
- Exceptional communication skills in English; additional languages are beneficial
- Strong interpersonal and problem-solving skills with ability to remain calm under pressure
- Basic computer skills, including familiarity with Opera System
- Customer-oriented with a positive attitude and team player mentality
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Title: Guest Service Agent
Company: Accor Hotels
Location: Doha, Qatar
Category: