Overview
Network Voice Engineer Jobs in Riyadh · Saudi Arabia at Wipro Limited
Job Title: Senior Network Voice Engineer
Primary Skill: Cisco CUCM
Secondary Skill: Genesys PureConnect, Ribbon SBC
Role Summary
We are seeking an expert Senior Unified Communications Engineer to manage a complex, multi-vendor voice ecosystem. The primary focus of this role is the engineering and support of our Genesys PureConnect contact center as it transitions from a traditional On-Premises deployment to a Hybrid deployment model.
You will act as the internal technical lead supporting a 3rd-party vendor during this critical migration, ensuring operational stability of the existing environment—including the Verba (Verint) recording solution. Additionally, you will manage Cisco CUCM for desk telephony and oversee high-end AV integrations (Q-SYS) within Microsoft Teams.
Key Domains & Responsibilities
1. Genesys PureConnect (Migration & Hybrid Architecture)
2. Verba (Verint) Management & Decommissioning
3. Microsoft Teams & Q-SYS (Video & AV)
4. Cisco Unified Communications (CUCM)
5. Core Voice & Network Engineering
Required Skills & Qualifications
- Experience: 7+ years in Voice/UC Engineering with specific focus on Contact Centers.
- Core Technical Stack:
- Expert: Genesys PureConnect (Architecture, Handlers, Hybrid deployment concepts).
- Expert: Microsoft Teams Rooms (MTR) & Q-SYS Audio/Video integration.
- Strong: Cisco CUCM (Call Manager).
- Strong: SIP Signaling & Network troubleshooting.
- Project Experience: Proven experience acting as a technical lead during major telephony platform migrations (On-Prem to Cloud/Hybrid).
Title: Network Voice Engineer
Company: Wipro Limited
Location: Riyadh · Saudi Arabia
