Overview
Lease Operations Program Manager Jobs in Doha, Qatar at Microsoft
Microsoft’s Cloud Operations &Innovation(CO+I) is the engine that powers our cloud services. As a CO+ILease Operations Program Manager(LOPM), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. TheLease Operations Program Managerplays a vital role in managing and aligning the operations of Lease Data Centers within their assigned sub-region.
This position is responsible for ensuring effective risk management, seamlesscommunication, and operational consistency across the sub-region while serving as the primary liaison between local and regionalleadership.
As a group, CO+I is focused on thepersonal and professional developmentfor all employees and offers trainings and growth opportunities including Career Rotation Programs,Diversity&Inclusiontrainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmentalsustainabilityandoptimizationat the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
Risk and Issue Management
Host biweekly meetings with all Critical Environment Field Service Engineers (CE FSEs) in the sub-region to review risks and issues documented in the action tracker.
Ensure proactive risk mitigation strategies and timely updates on open action items to minimize potential operational disruptions.
Participate on global and centralized projects and ensure precise tracking on identified Risk and Issue.
Holiday and Handover Coordination
Oversee holiday coverage and manage handover processes during leave periods for CE FSEs within the sub-region.
Ensure continuity of operations and clear documentation during transitions.
Onboarding Program for New Hires
Manage the onboarding process for new hires within the sub-region, ensuring alignment with Lease Operations Program standards and facilitating a smooth transition into their roles.
Provide guidance and mentorship to supportprofessional development.
Monthly KPI and OKR Reporting
Prepare and present Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) in monthly regional meetings, including:
Action tracker updates.
Site assessment status.
Technical Service Bulletins (TSBs).
Incident reporting.
Site and LOPM onboarding progress.
Seasonal readiness initiatives.
Power Usage Effectiveness (PUE) metrics.
Contribute to the preparation of presentations for the EMEALeadershipTeam (LT).
LeadershipCommunicationand Alignment
Serve as the unified voice for LOPM, ensuring that critical messages are communicated effectively upward to regionalleadershipand downward to local CE FSEs.
Align the LOPM team on strategic initiatives and key regional objectives.
Escalation Management
Act as the primary escalation point for local CE FSEs regarding critical environment or lease provider (LP) issues impacting regional a…
Title: Lease Operations Program Manager
Company: Microsoft
Location: Doha, Qatar
Category: Management
