Overview
Kids Club Attendant Jobs in Dubai at Accor
Position Title
Kids Club Attendant
Department
Recreation / Leisure
Reports To
Recreation Supervisor
Location
Mercure Hotel Suites & Apartments
Job Summary
The Kids Club Attendant is responsible for providing a safe, engaging, and enjoyable environment for children using the hotel’s Kids Club facilities. The role involves organizing age-appropriate activities, ensuring the safety and well-being of all children, maintaining cleanliness and hygiene standards, and delivering exceptional guest service in line with Accor brand standards and the Heartist culture.
Key ResponsibilitiesGuest Experience
- Welcome children and their families in a warm, friendly, and professional manner.
- Ensure all children are registered and signed in and out according to hotel procedures.
- Build positive relationships with children and parents by providing attentive and personalized service.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
Child Supervision & Safety
- Supervise children at all times while they are in the Kids Club.
- Ensure children participate only in age-appropriate activities.
- Enforce Kids Club rules and safety procedures to maintain a secure environment.
- Administer basic first aid when required and immediately report any accidents, injuries, or incidents.
- Ensure emergency procedures are understood and followed at all times.
- Maintain appropriate child-to-attendant supervision ratios in accordance with hotel policies.
Activities & Entertainment
- Plan, organize, and conduct creative, educational, and recreational activities suitable for different age groups.
- Lead arts and crafts, games, storytelling, music, sports, and other engaging activities.
- Assist in organizing seasonal events, holiday programs, and children’s celebrations.
- Encourage participation while creating a fun, inclusive, and welcoming atmosphere.
Housekeeping & Facility Maintenance
- Maintain the Kids Club in a clean, organized, and hygienic condition at all times.
- Clean and sanitize toys, play equipment, furniture, and activity materials regularly.
- Report damaged equipment or maintenance issues promptly.
- Ensure all activity materials and supplies are properly stored after use.
Administrative Responsibilities
- Maintain accurate attendance and registration records.
- Record daily activities, incidents, and guest feedback.
- Monitor inventory levels of toys, games, arts and crafts materials, and other supplies.
- Assist with stock replenishment requests.
Health, Safety & Compliance
- Follow all hotel policies relating to health, safety, child safeguarding, hygiene, and security.
- Ensure compliance with local regulations and hotel operating procedures.
- Support the hotel’s sustainability initiatives by minimizing waste and using resources responsibly.
Teamwork
- Work closely with Recreation, Front Office, Housekeeping, Engineering, Food & Beverage, and Security to ensure a seamless guest experience.
- Participate in departmental meetings, training sessions, and hotel events.
- Support colleagues and assist with additional operational duties as assigned.
Qualifications
- Diploma or Certificate in Hospitality, Recreation, Early Childhood Education, Childcare, or a related field is preferred.
- Previous experience in a Kids Club, childcare center, nursery, resort, or hotel recreation department is preferred.
- Basic First Aid and CPR certification is an advantage.
- Good command of spoken and written English; additional languages are beneficial.
Skills & Competencies
- Passion for working with children
- Excellent communication and interpersonal skills
- Friendly, energetic, and positive attitude
- Creativity and activity planning skills
- Strong organizational and time management skills
- Ability to remain calm under pressure
- Responsible, patient, and attentive
- Team player with a guest-focused mindset
Physical Requirements
- Ability to stand, walk, bend, and participate in children’s activities for extended periods.
- Ability to lift and carry activity equipment when required.
- Flexible to work shifts, weekends, public holidays, and school holiday periods.
Key Performance Indicators (KPIs)
- Guest Satisfaction Scores
- Compliance with Child Safety Procedures
- Quality and Variety of Activities Delivered
- Kids Club Cleanliness and Hygiene Standards
- Positive Guest Feedback
- Incident-Free Operations
- Attendance and Punctuality
- Teamwork and Collaboration
- Compliance with Accor Brand Standards and Hotel Policies
Pay: AED1,533.91 per month
Work Location: In person
Title: Kids Club Attendant
Company: Accor
Location: Dubai
