Overview
IT / Technical Support Officer (Qatar National Bank) Jobs in Doha at Qatar National Bank
QNB is the largest financial institution in the Middle East offering banking and investment services.
IT / Technical Support Officer at QNB is responsible for providing day-to-day technical support to bank employees and ensuring that all IT systems (hardware, software, and networks) run smoothly and securely.
Key Responsibilities
1. Technical Support & Troubleshooting
Provide technical assistance to staff and users (desktop, laptop, mobile devices)
Diagnose and resolve hardware, software, and network issues
Handle IT support tickets and ensure quick resolution
Escalate complex issues to higher-level IT teams
QNB roles emphasize delivering fast, professional support to internal users and customers
2. System Installation & Maintenance
Install, configure, and maintain:
Operating systems (Windows, Linux, etc.)
Banking applications and internal systems
Perform system updates, patches, and upgrades
Maintain IT equipment and ensure optimal performance
3. Network & Infrastructure Support
Monitor network connectivity (LAN/WAN)
Troubleshoot internet, VPN, and internal network issues
Support servers, printers, and communication systems
Ensure smooth operation of IT infrastructure
4. System Monitoring & Performance
Monitor system performance and uptime
Identify and fix issues before they affect operations
Assist in maintaining data backups and recovery systems
5. IT Security & Compliance
Follow banking security policies and procedures
Help implement IT security controls and access management
Ensure systems comply with financial regulations
Report and respond to potential security risks
6. Documentation & Reporting
Maintain technical documentation and IT procedures
Record incidents, solutions, and system changes
Prepare reports for IT management
7. User Training & Support
Train employees on IT systems and tools
Provide guidance on best practices and cybersecurity awareness
Deliver excellent customer service and communication
Key Skill
Strong troubleshooting and problem-solving skills
Knowledge of:
Windows OS, Office 365
Networking (TCP/IP, LAN/WAN)
Hardware & software systems
Familiarity with IT service tools (ticketing systems)
Good communication and customer service skills
Typical Qualifications
Bachelor’s degree in:
Computer Science
Information Technology
Experience: 2–5 years in IT support or helpdesk roles
Job Type: Full-time
Pay: From QAR14,000.00 per month
Work Location: In person
Title: IT / Technical Support Officer (Qatar National Bank)
Company: Qatar National Bank
Location: Doha
