Overview
IT Support Specialist Jobs in Dubai at Avyanco Business Consultancy
Job Summary
We are seeking a proactive and detail-oriented IT Support Specialist with hands-on experience in Zoho applications. The ideal candidate will be responsible for providing technical support, managing IT infrastructure, maintaining Zoho systems, and ensuring the smooth operation of business applications and office technology.
Key Responsibilities
- Provide day-to-day IT support for desktops, laptops, printers, networks, and office equipment.
- Install, configure, maintain, and troubleshoot hardware, software, and operating systems.
- Administer and support Zoho applications, including Zoho CRM, Zoho Mail, Zoho Desk, Zoho Books, Zoho People, and other Zoho products as required.
- Configure Zoho workflows, user accounts, permissions, automation, and integrations.
- Troubleshoot Zoho-related issues and provide user training and technical assistance.
- Monitor network performance and ensure system security, backups, and data protection.
- Manage user accounts, email systems, and access permissions.
- Coordinate with software vendors and service providers for issue resolution.
- Maintain IT documentation, asset inventory, and system records.
- Ensure timely resolution of helpdesk tickets and provide excellent user support.
- Assist in implementing new IT solutions and process improvements.
Required Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT support or system administration.
- Practical experience with Zoho applications and administration.
- Strong knowledge of Windows operating systems, Microsoft Office, networking, and hardware troubleshooting.
- Understanding of LAN/WAN, Wi-Fi, VPN, printers, and cybersecurity best practices.
- Experience with data backup, recovery, and cloud-based applications.
- Knowledge of Zoho API integrations or Deluge scripting is an advantage.
Skills
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused approach with a positive attitude.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Zoho certifications are an advantage.
- Experience with cloud services, Microsoft 365, or Google Workspace.
- Knowledge of SQL, scripting, or business application integrations is a plus.
Benefits
- Competitive salary.
- Health insurance and other company benefits.
- Professional development and certification opportunities.
- Friendly and collaborative work environment.
- Career growth opportunities.
Work Location: In person
Title: IT Support Specialist
Company: Avyanco Business Consultancy
Location: Dubai
