Overview
IT Support Engineer (Masraf Al Rayan) Jobs in Ar-Rayyān at Masraf Al Rayan
IT Support Engineer – Masraf Al Rayan
Location: Doha, Qatar
Job Type: Full-Time
About the Role
Masraf Al Rayan is seeking an IT Support Engineer to provide technical support and maintain the bank’s IT infrastructure. You will troubleshoot hardware, software, network, and system issues while helping ensure secure, reliable, and uninterrupted banking operations.
Key Responsibilities
- Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
- Install, configure, and maintain operating systems, business applications, and banking software.
- Troubleshoot hardware, software, network, email, and system issues.
- Manage user accounts, passwords, and access permissions using Active Directory.
- Support Microsoft Windows, Microsoft 365, VPN, and remote access solutions.
- Perform routine system maintenance, upgrades, and security patching.
- Configure and maintain network devices, including switches, routers, and wireless access points.
- Respond to IT service desk requests and maintain accurate support documentation.
- Support cybersecurity initiatives, endpoint protection, and IT asset management.
- Assist with business continuity and disaster recovery activities.
- Ensure compliance with information security policies and regulatory requirements.
Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 2–5 years of experience in IT support, desktop support, or systems administration, preferably in the banking or financial services sector.
- Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, TCP/IP networking, and hardware troubleshooting.
- Familiarity with ITIL processes, cybersecurity principles, and endpoint management tools is an advantage.
- Professional certifications such as CompTIA A+, Network+, Microsoft Certified, ITIL Foundation, or Cisco CCNA are desirable.
- Strong analytical, communication, customer service, and problem-solving skills.
Benefits
- Competitive salary and employee benefits.
- Professional development and certification opportunities.
- Collaborative and technology-driven work environment.
- Opportunity to work with one of Qatar’s leading Islamic banks.
Apply Now
Submit your CV and cover letter to join Masraf Al Rayan and support secure, reliable IT services for a leading financial institution.
Pay: From QAR7,500.00 per month
Work Location: In person
Title: IT Support Engineer (Masraf Al Rayan)
Company: Masraf Al Rayan
Location: Ar-Rayyān
