Overview
IT Support Engineer Jobs in Dubai at DMDC CONTRACTING LLC
Job Title-IT Support Engineer
Job Summary
We are looking for a skilled and customer-focused IT Support Engineer to provide technical assistance to employees and ensure the smooth operation of IT systems, hardware, software, and network infrastructure. The successful candidate will troubleshoot technical issues, manage user accounts and devices, and provide timely support to maintain business productivity.
Key Responsibilities
- Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
- Set up and manage user accounts, passwords, permissions, and access rights.
- Support Windows, Microsoft 365, Active Directory, Teams, Outlook, and other business applications.
- Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and basic network connectivity issues.
- Monitor and maintain IT systems to ensure availability and performance.
- Manage IT support tickets and ensure issues are resolved within agreed SLA timelines.
- Perform software installations, updates, patches, and system upgrades.
- Maintain IT asset inventories and documentation.
- Assist with data backup, security, antivirus, and endpoint protection activities.
- Escalate complex technical issues to senior engineers or relevant vendors.
- Provide guidance and basic IT training to end users.
- Follow IT security policies and best practices to protect company systems and data.
- Assist with IT projects, Server issues, system implementations, and infrastructure upgrades when required.
Required Skills & Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3–5 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems and Microsoft 365.
- Experience with Active Directory, DNS, DHCP, TCP/IP, VPN, and networking fundamentals.
- Good troubleshooting and problem-solving skills.
- Experience with IT ticketing/helpdesk systems.
- Knowledge of hardware installation and troubleshooting.
- Understanding of cybersecurity and IT security best practices.
- Strong communication and customer-service skills.
- Ability to work independently and prioritize multiple support requests.
Immediate Joining Preferred
Job Types: Full-time, Permanent
Pay: AED4,000.00 – AED5,000.00 per month
Work Location: In person
Title: IT Support Engineer
Company: DMDC CONTRACTING LLC
Location: Dubai
